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- Tasks: Lead the Housing Ombudsman Service to improve tenant experiences and advocate for social housing standards.
- Company: Join a pivotal organisation shaping the future of social housing in the UK.
- Benefits: Competitive salary, hybrid working options, and opportunities for impactful leadership.
- Why this job: Make a real difference in the lives of millions of tenants while driving organisational change.
- Qualifications: Senior leadership experience in consumer rights or housing, with a passion for advocacy.
- Other info: Be part of a transformative journey in a dynamic and supportive environment.
The predicted salary is between 104000 - 156000 £ per year.
Salary: £130,095 per annum, negotiable based on experience. This role is full-time. Location: Hybrid - with regular office attendance.
The Housing Ombudsman Service performs a critical role in supporting the Government’s housing agenda and is at the forefront of providing swift and effective redress for the c.4m social tenants who can access its service. This appointment is an exciting and unique opportunity to make a pivotal impact on the social housing landscape and play an important and visible role in advocating for tenants and improving standards in the social rented sector.
As a senior, strategic leader, the Housing Ombudsman will guide the organisation through a significant period of organisational transformation and scale up whilst delivering a trusted and impartial service and achieving continuous improvement in customer experience and case output. The Housing Ombudsman will be a resilient and visible leader with experience in consumer rights or consumer protection, who can inspire public confidence whilst acting as a skilled arbitrator, balancing the needs of tenants, leaseholders and landlords.
The successful incumbent will work collaboratively with other stakeholders in the sector, including the Regulator of Social Housing and other redress providers, whilst delivering a trusted and impartial service. We welcome interest from candidates with senior leadership experience and expertise in one or more of the following areas:
- Maintaining and improving an organisation’s output and performance
- Leading transformation and organisational change
- Promoting digital innovation
- Consumer rights/consumer protection, preferably gained in a housing context
- Complex casework and/or complaint handling
- An understanding of the role of the Ombudsman and of the working of Parliament and the Government
- Effective working with partners in government to deliver strategic objectives
The Housing Ombudsman Service allows colleagues to choose if they wish to work in the London office, from home or a hybrid of the two. Attendance is expected in London for key meetings: as a senior role the Housing Ombudsman will be expected to be visible to residents and the housing sector.
Closing date for applications: Friday 13 February 2026 – 9.00am.
Housing Ombudsman employer: Connected Local Government
Contact Detail:
Connected Local Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Ombudsman
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend relevant events, and connect with others on LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the Housing Ombudsman Service and understanding its role in the housing landscape. We recommend practising common interview questions and thinking about how your experience aligns with their needs.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience in leading transformation and improving performance. We want to see how you can inspire confidence and drive change in the organisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you every step of the way, so make sure you take advantage of all the resources we offer.
We think you need these skills to ace Housing Ombudsman
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Housing Ombudsman. We want to see how you can make a difference in the social housing landscape, so don’t hold back on showcasing your relevant skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key achievements stand out. Remember, less is often more!
Showcase Leadership Experience: As a senior role, we’re looking for evidence of your leadership capabilities. Share specific examples of how you've led transformation or improved performance in previous roles. This is your chance to shine as a resilient leader!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Connected Local Government
✨Know Your Stuff
Make sure you’re well-versed in the role of a Housing Ombudsman and the current housing landscape. Brush up on consumer rights, organisational change, and the workings of Parliament. This knowledge will not only impress but also help you answer questions confidently.
✨Show Your Leadership Skills
As a senior leader, it’s crucial to demonstrate your experience in guiding teams through transformation. Prepare examples of how you've led change, improved performance, or handled complex casework. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Collaborative
Highlight your ability to work with various stakeholders, including government partners and other redress providers. Think of specific instances where you’ve successfully collaborated to achieve strategic objectives. This shows you can navigate the complexities of the role.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the organisation's future and its impact on social housing. Inquire about their vision for the Housing Ombudsman Service and how they measure success. This demonstrates your commitment and strategic thinking.
