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- Tasks: Support children with complex needs, ensuring they receive timely help and care.
- Company: Join a compassionate team at RBKC dedicated to making a difference.
- Benefits: Competitive salary, ongoing training, and a focus on wellbeing and inclusion.
- Why this job: Make a real impact in the lives of vulnerable young people every day.
- Qualifications: A-Level education or equivalent experience in the SEN field required.
- Other info: Dynamic role with opportunities for professional growth and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Support children and young people with complex needs, ensuring they receive the right help at the right time.
Working as a Complex Case Officer in our Special Educational Needs (SEN) Service means making a tangible difference every day. You\’ll help ensure children and young people with additional needs get the education, care and support they deserve. This role is about teamwork, precision and compassion – balancing complex casework with a genuine commitment to helping families and schools thrive.
What you’ll be doing
- Manage statutory and non‑statutory casework for vulnerable pupils, meeting legal responsibilities under the Children and Families Act 2014 and the SEN Code of Practice.
- Handle a caseload that includes complex cases and those involving legal proceedings, ensuring Education, Health and Care Plans (EHCPs) are completed, reviewed and updated on time.
- Pay particular attention to pupils with additional vulnerabilities – such as Looked After children, those on Child Protection Plans or receiving education outside of school – providing consistent support and oversight.
- Daily liaise with schools, parents, social workers and health professionals to keep cases moving, maintaining accurate records on the case management system.
- Play a key role in school transitions, ensuring pupils with EHCPs move smoothly between primary, secondary and post‑16 settings.
- Serve as a reliable presence for families navigating complex systems and a confident coordinator for professionals working to deliver joined‑up support.
What you’ll bring
- Educated to A‑Level or equivalent work experience in the SEN field.
- Sound understanding of key SEND legislation – including the Children and Families Act 2014, the SEN Code of Practice 2015 and the Education Act 1996.
- Hands‑on experience managing casework or a caseload in an education, health or local authority setting.
- Excellent organisational and administrative skills; comfortable using case management systems and Excel to track progress, meet deadlines and report effectively.
- Excellent communication skills, able to build trust with parents, schools and professionals.
- Empathy and resilience to difficult conversations, with confidence to negotiate and resolve issues when challenges arise.
- Commitment to our core values: putting communities first, respecting difference, acting with integrity and working collaboratively.
Why join us
At RBKC we invest in our people, communities and future. This is a chance to join a team that sits at the heart of children’s services, building relationships that make a real difference for vulnerable young people. We support your professional growth with ongoing training, mentoring and career development through our We Are Learning Hub and leadership programmes. Our focus on wellbeing, teamwork and inclusion means you’ll be part of a workplace that values balance as much as dedication. You’ll also enjoy a competitive salary and the satisfaction of knowing your work directly supports families, strengthens communities and helps children with additional needs to thrive.
About us
Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
Interview Details
Face to face interview 17th November 2025. Enhanced DBS will be required for this role.
Ready to join us?
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.
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Complex Case Officer (SEN) employer: Connected Local Government
Contact Detail:
Connected Local Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Case Officer (SEN)
✨Tip Number 1
Network like a pro! Reach out to your connections in the SEN field, whether it's through LinkedIn or local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Complex Case Officer role.
✨Tip Number 2
Prepare for those tricky interview questions! Think about scenarios where you've demonstrated empathy and resilience in challenging situations. We want to hear how you’ve navigated complex casework and built trust with families and professionals.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed caseloads effectively in the past. We love candidates who can demonstrate their ability to keep everything on track while juggling multiple responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always looking for passionate individuals who are committed to making a difference in the lives of children and young people.
We think you need these skills to ace Complex Case Officer (SEN)
Some tips for your application 🫡
Show Your Passion for SEN: When writing your application, let your passion for supporting children and young people with complex needs shine through. We want to see how your experiences align with our mission to make a tangible difference in their lives.
Be Specific About Your Experience: Make sure to highlight your hands-on experience managing casework in the SEN field. We’re looking for details on how you’ve navigated complex cases and worked with families, schools, and professionals to provide effective support.
Demonstrate Your Organisational Skills: Since this role involves managing a caseload and maintaining accurate records, showcase your organisational and administrative skills. Mention any tools or systems you’ve used to track progress and meet deadlines, as we value precision in our work.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen to join our team and be part of the positive change we’re making in the community.
How to prepare for a job interview at Connected Local Government
✨Know Your Legislation
Familiarise yourself with key SEND legislation, especially the Children and Families Act 2014 and the SEN Code of Practice. Being able to discuss these laws confidently will show your understanding of the role and its responsibilities.
✨Showcase Your Empathy
Prepare examples that highlight your ability to handle difficult conversations with empathy and resilience. This role requires a compassionate approach, so demonstrating your experience in supporting families through complex situations will set you apart.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage casework and keep accurate records. Mention any experience with case management systems or Excel, as this is crucial for tracking progress and meeting deadlines effectively.
✨Teamwork is Key
Since this role involves liaising with various professionals, prepare to talk about your teamwork experiences. Highlight instances where you've successfully collaborated with schools, parents, or health professionals to deliver joined-up support.