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For Companies At a Glance
- Tasks: Provide technical support and ensure user satisfaction with digital tools.
- Company: Local government organisation in Chelmsford with a focus on community service.
- Benefits: Full-time role with potential for secondments or fixed-term contracts.
- Why this job: Make a difference in your community while developing your tech skills.
- Qualifications: A Levels, ITIL 4 accreditation, and experience in user support.
- Other info: Proactive individuals with excellent customer service skills will thrive here.
The predicted salary is between 30000 - 42000 £ per year.
A local government organization in Chelmsford seeks a Digital Support Analyst to provide technical support and ensure user satisfaction. The role requires A Level education, ITIL 4 accreditation, and experience in user support or service desk roles.
Responsibilities include:
- Managing incidents
- Supporting users with digital tools
- Ensuring effective communication between users and service providers
The position is full-time with potential for secondments or fixed-term contracts. A proactive approach and excellent customer service skills are essential.
Digital Support Analyst (Secondment/FTC) – Chelmsford, Hybrid employer: Connected Local Government
Contact Detail:
Connected Local Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Analyst (Secondment/FTC) – Chelmsford, Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, and think about how your skills align with their needs. Practise common interview questions and be ready to showcase your customer service skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Digital Support Analyst (Secondment/FTC) – Chelmsford, Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in user support and service desk roles. We want to see how your skills align with the Digital Support Analyst position, so don’t be shy about showcasing your ITIL 4 accreditation!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing technical support and how you can ensure user satisfaction. We love seeing a proactive approach, so let your enthusiasm show!
Show Off Your Communication Skills: Effective communication is key in this role. In your application, give examples of how you've successfully communicated with users or managed incidents in the past. We want to know how you keep everyone in the loop!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application more efficiently. Don’t miss out on this opportunity!
How to prepare for a job interview at Connected Local Government
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around digital tools and user support. Familiarise yourself with common issues users face and how to resolve them. This will show that you're proactive and ready to tackle challenges head-on.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a user. This will demonstrate your commitment to user satisfaction, which is key for this role.
✨Communicate Clearly and Effectively
Practice explaining technical concepts in simple terms. During the interview, focus on clear communication, as you'll need to bridge the gap between users and service providers. Good communication skills can set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific incidents or user requests. Prepare by thinking through potential scenarios you might encounter in the role. This will help you showcase your problem-solving skills and proactive approach.
