At a Glance
- Tasks: Support customers with queries and ensure reliable service delivery.
- Company: Connected Kerb, a leader in sustainable EV charging solutions.
- Benefits: Competitive salary, flexible hours, hybrid work, and 28 days holiday.
- Other info: Dynamic, inclusive workplace with opportunities for career development.
- Why this job: Join a passionate team making a real impact in sustainable mobility.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
At Connected Kerb, our mission is to accelerate the transition to sustainable mobility for all with reliable, affordable and accessible EV charging solutions. Connected Kerb delivers future-proof, cost-effective and sustainable EV charging solutions for the public sector, developers, fleets, workplaces, car parks and other organisations to help accelerate the transition to EVs for all across the UK. Our unique solution combines power and data at the kerb to deliver user-friendly and reliable charging and provide the foundation for connected cities and communities.
Due to rapid growth, the business is looking for a Customer Service Support Coordinator.
A bit about the Role:
- Aiming for the extraordinary – We want to strive to be an industry leader in uptime and reliability. You will work within the customer service and operation teams to contribute to ensuring we deliver the best possible service to our clients and customers.
- We are a 24/7 operation assisting customers at all times of the day – so flexibility is an integral part of the role.
- Delivering an exceptional customer service - We want our customers to feel valued and listened to. You will be communicating with customers by email and phone answering their queries and resolving any issues they have.
- Ensuring the Connected Kerb Network is reliable and we are meeting our KPI’s on uptime and utilisation.
Requirements:
- Good working knowledge of Microsoft Office packages (MS Word, Excel, Project, D365).
- Passionate about customer service.
- Customer service experience in a call centre environment preferable.
- Ability to work under pressure to deadlines, and a flexible attitude towards work in order to deal with a variable and demanding workload.
- Strong multi-tasking skills.
- The ability to maintain full oversight of incoming work alongside ongoing tasks.
- Exceptional case management organisation.
- Excellent communication skills both written and verbal.
- Is a self-starter who can manage their own time.
Benefits:
- Competitive salary.
- Competitive Pension Scheme - via Royal London.
- Flexible working hours and hybrid working model.
- 28 days of holidays and generous Family Leave policies.
- Central London location (Soho).
- Lots of opportunities to socialise!
Why should you choose Connected Kerb as your next career move?
- We are passionate about people and will work with you to define opportunities to develop your career.
- Lots of opportunities to really develop your expertise.
- A flat organisation, where exceptional talents can make a real impact.
- A diverse and exciting work atmosphere, working with passionate and talented teams.
Connected Kerb is committed to the equal treatment of all current and prospective employees. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Connected Kerb.
Please note, we do not accept speculative CVs and we are not accepting CVs submitted by recruitment agencies.
Customer Service Support Coordinator in London employer: Connected Kerb
At Connected Kerb, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture in the heart of Soho, Central London. Our commitment to employee growth is evident through our flexible working model, competitive salary, and generous benefits, including a robust pension scheme and ample holiday leave. Join us to be part of a passionate team dedicated to making a meaningful impact in the sustainable mobility sector, where your contributions will truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Support Coordinator in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Connected Kerb's mission and values. Understanding their commitment to sustainable mobility will help you connect your passion for customer service with their goals.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and via email, role-play common scenarios with a friend. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Show off your flexibility! Be prepared to discuss how you've managed varying workloads in the past. Highlighting your ability to adapt will demonstrate that you're the perfect fit for their 24/7 operation.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through the Connected Kerb site. This shows your enthusiasm and makes it easier for us to find your details.
We think you need these skills to ace Customer Service Support Coordinator in London
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and making their experience exceptional.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Customer Service Support Coordinator role. Highlight relevant experiences and skills that match what we're looking for, like your ability to multitask and manage cases effectively.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Connected Kerb
✨Know the Company Inside Out
Before your interview, make sure you research Connected Kerb thoroughly. Understand their mission to accelerate sustainable mobility and how they deliver EV charging solutions. This knowledge will help you demonstrate your passion for customer service and align your values with theirs.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond to assist a customer or resolved a challenging issue. This will show that you’re not just passionate about customer service but also have the experience to back it up.
✨Demonstrate Flexibility and Multi-tasking
Since the role requires flexibility and the ability to handle multiple tasks, be ready to discuss how you manage your time and priorities. Share examples of how you've successfully juggled various responsibilities in a fast-paced environment, especially in a call centre setting.
✨Communicate Clearly and Confidently
During the interview, focus on your communication skills. Practice articulating your thoughts clearly and confidently, both verbally and in writing. This is crucial for a role that involves constant interaction with customers, so make sure you convey your ideas effectively.
