At a Glance
- Tasks: Be the go-to person for tech support, solving hardware and software issues.
- Company: Join a dynamic IT service desk in a growing business.
- Benefits: Enjoy training, development, and progression opportunities.
- Other info: Full-time role with on-site work in Wakefield; commuting required.
- Why this job: Make a real difference while enhancing your tech skills in a supportive environment.
- Qualifications: Experience in IT support and a positive, can-do attitude.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for two Service Desk Analysts to join an established IT service desk where you will be the first point of contact for technical support, providing resolution of hardware, software and network related issues as well as undertaking user administration and access related tasks.
Key Skills and Experience (not all essential):
- Previous experience working on an IT Service Desk in an ITIL environment at 1st/2nd/3rd line technical support level.
- Good understanding/proficiency in MS Office suite applications, desktop operating systems and server administration.
- Experience of Exchange/Active Directory (i.e. account creations, password resets, creation of groups etc.).
- Understanding of network concepts e.g. DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols.
- Networking skills e.g. LAN/WAN/VPN support.
- Windows server and desktop and virtualisation technologies.
- SAP or any other ERP experience would be beneficial.
- Motivated individual with a positive 'can do' attitude and a great team player.
- Good analytical, problem solving and communication skills.
- Flexibility to work outside of core hours when required to support the team in resolving major incidents or during peak trading periods.
- Works well under pressure and can multi-task.
- The ideal candidate will also hold a full clean driving licence as travel between group sites may be required.
These are permanent job opportunities with a requirement to be on site 5 days a week, therefore the ability to commute to and work in Wakefield is essential. Applicants must be a British Citizen or have a valid work visa.
This is a great opportunity to join an expanding business who are undergoing significant change and transformation of their technical environment. Excellent benefits including training, development and progression opportunities are available.
Please apply today to be considered and we will contact you to discuss the opportunity further if you are shortlisted.
Service Desk Analyst / Technical Support Engineer in Wakefield employer: Connected IT
Join our dynamic team in Wakefield as a Service Desk Analyst, where you'll be at the forefront of technical support within an established IT service desk. We pride ourselves on fostering a collaborative work culture that encourages professional growth through comprehensive training and development opportunities, ensuring you thrive in your role while contributing to our exciting transformation journey.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst / Technical Support Engineer in Wakefield
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common technical support scenarios. Think about how you’d handle issues with hardware, software, and networks. We want you to shine when they ask about your problem-solving skills!
✨Tip Number 3
Show off your 'can do' attitude during interviews. Employers love candidates who are motivated and flexible. Share examples of how you've tackled challenges in the past, especially under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals like you to join our expanding team.
We think you need these skills to ace Service Desk Analyst / Technical Support Engineer in Wakefield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially if you've worked in an IT Service Desk before. We want to see how your skills match the role, so don’t be shy about showcasing your technical know-how!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your problem-solving skills and any experience with MS Office or network concepts that aligns with what we’re looking for.
Show Off Your Soft Skills:While technical skills are important, we also value communication and teamwork. Make sure to include examples of how you've worked well under pressure or collaborated with others to resolve issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Connected IT
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around MS Office, desktop operating systems, and server administration. Be ready to discuss your experience with Exchange and Active Directory, as well as any networking concepts like DNS and DHCP.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved a tricky problem or helped a user overcome a challenge. This will demonstrate your analytical skills and 'can do' attitude.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life support scenarios. Practice how you would handle common issues or major incidents, especially under pressure. This will show that you can think on your feet and work well in a team.
✨Communicate Clearly and Confidently
Since communication is key in this role, practice explaining technical concepts in simple terms. Make sure you convey your thoughts clearly during the interview, as this will reflect your ability to assist users effectively.
