At a Glance
- Tasks: Be the go-to person for tech support, solving hardware and software issues.
- Company: Join a well-established IT service desk with a supportive team.
- Benefits: Flexible hours, career growth, and a chance to enhance your tech skills.
- Other info: Great opportunity to learn and grow in a fast-paced environment.
- Why this job: Make a real difference by helping others with their tech challenges.
- Qualifications: Experience in IT support and a positive attitude are key.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for two Service Desk Analysts to join an established IT service desk where you will be the first point of contact for technical support, providing resolution of hardware, software and network related issues as well as undertaking user administration and access related tasks.
Key Skills and Experience (not all essential):
- Previous experience working on an IT Service Desk in an ITIL environment at 1st/2nd/3rd line technical support level.
- The role and responsibilities can be tailored depending on your current level of technical knowledge.
- Have a good understanding/proficiency in MS Office suite applications, desktop operating systems and server administration.
- Experience of Exchange/Active Directory (i.e. account creations, password resets, creation of groups etc.).
- Understanding of network concepts e.g. DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols.
- Networking skills e.g. LAN/WAN/VPN support.
- Windows server and desktop and virtualisation technologies.
- SAP or any other ERP experience would be beneficial.
- Motivated individual with a positive ‘can do’ attitude and a great team player.
- Good analytical, problem solving and communication skills.
- Flexibility to work outside of core hours when required to support the team in resolving major incidents or during peak trading periods.
- Works well under pressure and can multi-task.
Service Desk Analyst / Technical Support Engineer employer: Connected IT
Join our dynamic IT service desk team as a Service Desk Analyst, where you'll be at the forefront of technical support in a collaborative and supportive environment. We pride ourselves on fostering a culture of continuous learning and professional development, offering tailored growth opportunities to enhance your skills in a fast-paced setting. Located in a vibrant area, we provide a flexible work-life balance and the chance to make a meaningful impact while working with cutting-edge technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst / Technical Support Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in service desks. They might know about openings or can refer you directly, which gives you a leg up!
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of MS Office, networking concepts, and troubleshooting techniques. We want you to shine during the interview, so practice makes perfect!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your analytical abilities and your 'can do' attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Analyst / Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT service desks and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your knowledge of MS Office, networking concepts, and any ITIL experience.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've tackled technical issues or provided excellent support in previous roles. We love a good story!
Show Off Your Problem-Solving Skills:In your application, highlight instances where you've successfully resolved technical problems. We’re looking for motivated individuals with a ‘can do’ attitude, so let us know how you’ve gone above and beyond to help users in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Connected IT
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around MS Office, desktop operating systems, and server administration. Be ready to discuss your experience with Exchange and Active Directory, as well as any networking concepts like DNS and DHCP.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved a tricky problem or helped a user with a frustrating situation. This will demonstrate your analytical skills and 'can do' attitude.
✨Be a Team Player
Highlight your ability to work well in a team, especially under pressure. Share experiences where you collaborated with others to resolve incidents or support major projects. Companies love candidates who can contribute positively to their team dynamics.
✨Flexibility is Key
Be prepared to discuss your availability and willingness to work outside of core hours if needed. Emphasise your flexibility and commitment to supporting the team during peak times or major incidents, as this shows you're dedicated to the role.
