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For Companies At a Glance
- Tasks: Provide technical support to users via phone, email, and in person.
- Company: Join a dynamic IT Service Desk Team in Wakefield.
- Benefits: Competitive PAYE rate of £190 per day with potential for growth.
- Why this job: Gain hands-on experience in IT support while working in a collaborative environment.
- Qualifications: Previous IT Service Desk experience and knowledge of Windows OS and networking concepts required.
- Other info: Office-based role, ideal for those within commuting distance to Wakefield.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Service Desk Analyst / 2nd Line Engineer
An excellent contract opportunity has arisen in Wakefield for a 2nd Line Engineer / Technical Support Engineer / Service Desk Analyst for an initial period of 3 months.
The successful candidates will join an existing IT Service Desk Team of engineers, providing effective technical support to users in response to issues raised via phone, email and some in person.
Responsibilities will include:
- Use of Windows OS / Server, Active Directory, Exchange, O365, networking (LAN/WAN/VPN/protocols etc), server administration, anti-virus software and various other applications.
- To act as the first point of contact for users and suppliers for all IT support queries and issues.
- Ensure that all Incidents and Service Requests are logged correctly in the IT Service Management Tool.
- Provide support for end user devices, OS, printers, peripherals, MS Office and bespoke applications and user connectivity
- Work closely with users and other IT support teams to ensure incidents and requests are resolved within agreed SLA’s
- Assign or escalate issues to the appropriate team/third party for assistance when required
We are looking for candidates with previous experience working on an IT Service Desk, ideally in an ITIL environment with a positive “can do” attitude and good analytical, problem solving and communication skills.
Good understanding in Ms office suite applications, desktop operating systems and exposure to Active Directory (account creation, password resets, etc). An understanding of network concepts (DNS, DHCP, TCP/IP protocols) and basic networking skills (LAN/WAN/VPN support) would be advantageous.
This role will be office based 5 days a week so only candidates who are within an easy commutable distance to Wakefield will be considered.
Please note – This will be a PAYE engagement with Connected IT, at a PAYE rate in the range of £190 per day (equivalent umbrella assignment rate of £250)
For more information, please apply online and/or contact Maggie Cobos for immediate consideration.
Service Desk Analyst / 1st-2nd Line Support Engineer employer: Connected IT
Contact Detail:
Connected IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst / 1st-2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, Active Directory, and O365. Having hands-on experience or even a basic understanding of these tools will help you stand out during any discussions.
✨Tip Number 2
Brush up on your ITIL knowledge, as this role is ideally suited for candidates with experience in an ITIL environment. Being able to speak the language of IT service management will demonstrate your readiness for the role.
✨Tip Number 3
Prepare to showcase your problem-solving skills during the interview. Think of examples from your past experiences where you successfully resolved technical issues, as this will highlight your analytical abilities and 'can do' attitude.
✨Tip Number 4
Since this role requires good communication skills, practice explaining technical concepts in simple terms. This will help you convey your ideas clearly and effectively, especially when discussing support scenarios with non-technical users.
We think you need these skills to ace Service Desk Analyst / 1st-2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows OS, Active Directory, and networking concepts. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and positive attitude. Mention specific examples of how you've successfully resolved technical issues in previous roles, especially in an IT Service Desk environment.
Highlight Relevant Skills: In your application, emphasise your familiarity with ITIL practices, MS Office applications, and any experience you have with incident management tools. This will show that you understand the requirements of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Analyst.
How to prepare for a job interview at Connected IT
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, such as Windows OS, Active Directory, and networking concepts. Brush up on your knowledge of MS Office applications and be ready to discuss how you've used these tools in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills and 'can do' attitude.
✨Understand the Role of ITIL
Familiarise yourself with ITIL principles, as this role may involve working within an ITIL framework. Be prepared to discuss how you’ve applied ITIL practices in your previous positions, especially in incident management and service requests.
✨Communicate Clearly
Since you'll be the first point of contact for users, strong communication skills are essential. Practice explaining technical concepts in simple terms, and be ready to demonstrate your ability to listen and respond effectively to user queries.