We are looking for two Service Desk Analysts for a 3 month contract with an immediate start. You will be joining an established IT service desk where you will be first point of contact for technical support, providing 1st/2nd line resolution of hardware/software and network related issues as well as undertaking user administration and access related tasks. Key Skills and Experience Previous experience working on an IT Service Desk in an ITIL environment Have a good understanding/ proficiency in MS office suite applications, desktop operating systems and server administration Experience of Adobe and Antivirus software Experience of Exchange / Active directory (i.e. Account creations, password resets, creation of groups etc.) Understanding of network concepts e.g. DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols Basic networking skills e.g. LAN/WAN/VPN support Experience working in a high call volume environment. Motivated individual with a positive ‘can do' attitude. Great team player Good analytical, problem solving and communication skills Works well under pressure and can multi-task The ideal candidate will also hold a full clean driving licence as travel between group sites may be required. This is a 3 month contract open to candidates who are eligible to work in the UK (no visa sponsorship is available for these roles). Please note this role is on-site 5 days per week. Inside IR35, day rate dependant on experience
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IT Service Desk Analyst in Leeds employer: Connected IT
Join a dynamic and innovative manufacturer on the outskirts of Manchester, where technology is at the heart of our operations. As an employer, we pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering you the opportunity to lead a dedicated team while influencing key business decisions. With competitive benefits and a commitment to employee well-being, this is a place where your contributions truly matter.
