At a Glance
- Tasks: Support managers in service quality and compliance while collaborating with various stakeholders.
- Company: Connected Health is dedicated to providing exceptional care and promoting equality in the workplace.
- Benefits: Enjoy free training, wellbeing packages, career progression, and employee recognition awards.
- Other info: We value diversity and welcome applications from all communities.
- Why this job: Make a positive impact on lives while working in a dynamic, supportive team environment.
- Qualifications: 1 year of admin experience in the Care Industry; GCSEs in English and Maths required.
The predicted salary is between 28800 - 43200 £ per year.
About the role
The Operations Coordinator supports the Community Care Managers and Service Managers in overseeing service quality, achieving company objectives, and maintaining compliance with the Quality Assurance Policy. This role involves collaboration with various stakeholders, including Community Care Managers, Local Authorities, Service Users, next of kin, healthcare professionals, and training to enhance service delivery and development.
Why Choose Connected Health
Sign On Bonus: Receive a £200 bonus
Recognition & Rewards: Employee of the Month, Quarter, and Year awards
Refer a Friend: Earn £200 for successful referrals
Career Growth: Ongoing training and professional development opportunities
Extra Benefits: Free Access NI, Free uniform, Cycle to Work scheme, Bluelight Card, wellbeing package, and local business discounts
Roles and Responsibilities:
- Responsible for sourcing and implementing new packages, with a knowledge of all capacity for both clients and staff in the area
- Working closely with all brokerages and Care Managers within the Local Authorities to establish a good working relationship
- Creation and maintenance of accurate staff rotas, ensure continuity of care
- Compiling reports for invoicing, payroll and management
- Set up new clients on IT system, uploading package details before the first call takes place, prepare folders for client homes. All new packages must be on the system by the end of business day
- Maintain all client activity on IT system
- To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services
- To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users
- To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication
- To ensure that telephones are answered promptly and people are spoken to in a polite and respectful manner
- To maintain confidentiality at all times and carry out the Company’s Confidentiality Policy
- To report to the Coordination Manager any issues regarding the safeguarding of clients
- To ensure the continuous improvement of service delivery
- To participate in companywide projects
- To carry out any other tasks required by the company
- Key holder duties involved
Who we are looking for:
- 1 year recent administrative experience.
- Experience working within the Care Industry
- Computer literate. Including MS Office
- Must have English and Maths GCSE, Grade C or above
- Fast Learner | Self starter | Entrepreneurial spirit
- Written and verbal - strong telephone skills
- Teamwork and relationship management
- Excellent organisational and planning skills
Desirable criteria
- Previous experience of rostering a team
- Understanding of legislation concerned with care provision.
About Us
At Connected Health, we don't just offer a job, we offer careers that are at the forefront of transforming the way homecare is delivered across Northern Ireland and Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.
Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.
https://connected-health.co.uk/wp-content/uploads/2024/05/Recruitment-of-Ex-offenders-policy.pdf
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Operations Coordinator in Belfast employer: Connected Health
At Connected Health, we pride ourselves on being an exceptional employer dedicated to transforming homecare in Northern Ireland and Ireland. Our supportive work culture fosters personal and professional growth, offering competitive salaries, uncapped commission, and extensive training opportunities. With a commitment to diversity and inclusion, we celebrate our employees' achievements and provide a hybrid working model that promotes work-life balance, making us an ideal choice for those looking to build a meaningful career in recruitment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator in Belfast
✨Tip Number 1
Familiarise yourself with the Care Standards Act 2008 and the Quality Assurance Policy. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to compliance and quality service delivery.
✨Tip Number 2
Network with professionals in the care industry, especially those who work in operations or coordination roles. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Showcase your organisational skills by discussing any relevant experience you have in managing schedules or rotas. Be prepared to share specific examples of how you've successfully handled similar responsibilities in the past.
✨Tip Number 4
Demonstrate your compassion and dedication during any interactions with our team. Share personal stories or experiences that highlight your passion for making a positive impact in the lives of others, as this aligns closely with our company values.
We think you need these skills to ace Operations Coordinator in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in administrative roles and the care industry. Emphasise skills such as organisation, communication, and teamwork, which are crucial for the Operations Coordinator position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for making a positive impact in the lives of others. Mention specific examples of how you've demonstrated compassion and dedication in previous roles.
Highlight Relevant Qualifications:Clearly list your qualifications, especially your GCSEs in English and Maths. If you have any additional training or certifications related to care standards or administration, be sure to include those as well.
Showcase Relationship Building Skills:In your application, provide examples of how you've successfully built relationships with stakeholders in past roles. This could include working with care managers, local authorities, or clients, demonstrating your ability to collaborate effectively.
How to prepare for a job interview at Connected Health
✨Show Your Compassion
As an Operations Coordinator, demonstrating your genuine passion for making a positive impact is crucial. Be prepared to share specific examples from your past experiences where you have made a difference in someone's life or contributed positively to a team.
✨Highlight Your Team Spirit
This role requires collaboration with various stakeholders. During the interview, emphasise your ability to work well in a team and provide examples of how you've successfully collaborated with others in previous roles, especially in the care industry.
✨Demonstrate Organisational Skills
The position involves maintaining accurate staff rotas and managing client activity. Be ready to discuss your organisational strategies and tools you use to stay on top of tasks, as well as any experience you have with rostering or scheduling.
✨Familiarise Yourself with Relevant Legislation
Understanding the Care Standards Act 2008 and the Quality Assurance Policy is essential. Make sure to research these regulations beforehand and be prepared to discuss how they relate to the role and how you would ensure compliance in your work.
