At a Glance
- Tasks: Support Community Care Managers in enhancing service quality and compliance.
- Company: Join Connected Health, a leader in transforming homecare across Northern Ireland.
- Benefits: Enjoy competitive rewards, ongoing training, and exclusive discounts.
- Other info: Dynamic workplace with a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: 1 year admin experience, GCSEs in English and Maths, and teamwork skills.
The predicted salary is between 35000 - 38556 £ per year.
The Operations Coordinator supports the Community Care Managers and Service Managers in overseeing service quality, achieving company objectives, and maintaining compliance with the Quality Assurance Policy. This role involves collaboration with various stakeholders, including Community Care Managers, Local Authorities, Service Users, next of kin, healthcare professionals, and training to enhance service delivery and development.
Roles and Responsibilities
- Responsible for sourcing and implementing new packages, with a knowledge of all capacity for both clients and staff in the area.
- Working closely with all brokerages and Care Managers within the Local Authorities to establish a good working relationship.
- Creation and maintenance of accurate staff rotas, ensuring continuity of care.
- Compiling reports for invoicing, payroll and management.
- Set up new clients on IT system, uploading package details before the first call takes place, prepare folders for client homes. All new packages must be on the system by the end of business day.
- Maintain all client activity on IT system.
- To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services.
- To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users.
- To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication.
- To ensure that telephones are answered promptly and people are spoken to in a polite and respectful manner.
- To maintain confidentiality at all times and carry out the Company's Confidentiality Policy.
- To report to the Coordination Manager any issues regarding the safeguarding of clients.
- To ensure the continuous improvement of service delivery.
- To participate in companywide projects.
- To carry out any other tasks required by the company.
Who we are looking for
- 1 year recent administrative experience.
- Experience working within the Care Industry.
- Must have English and Maths GCSE, Grade C or above.
- Written and verbal - strong telephone skills.
- Teamwork and relationship management.
- Excellent organisational and planning skills.
- Previous experience of rostering a team.
- Understanding of legislation concerned with care provision.
About Us
At Connected Health, we don't just offer a job, we offer careers that are at the forefront of transforming the way homecare is delivered across Northern Ireland and Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team. Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.
Operations Coordinator employer: Connected Health
At Connected Health, we pride ourselves on being an exceptional employer dedicated to transforming homecare in Northern Ireland and Ireland. Our supportive work culture fosters personal and professional growth, offering competitive salaries, uncapped commission, and extensive training opportunities. With a commitment to diversity and inclusion, we celebrate our employees' achievements and provide a hybrid working model that promotes work-life balance, making us an ideal choice for those looking to build a meaningful career in recruitment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Connected Health.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Connected Health.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Connected Health, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Connected Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Connected Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Connected Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Connected Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Connected Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Connected Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
