At a Glance
- Tasks: Lead a dynamic team to enhance service quality and support community care.
- Company: Join Connected Health, transforming homecare across Northern Ireland and Ireland.
- Benefits: Enjoy a sign-on bonus, career growth, and extra perks like discounts and wellbeing packages.
- Other info: Be part of a diverse and inclusive workplace committed to your growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Teamwork, strong communication, and administrative skills are essential.
The predicted salary is between 30000 - 40000 € per year.
About the role
Working within the Coordination team, the Senior Team Lead supports the Community Care Managers and Service Managers in overseeing service quality, achieving company objectives, and maintaining compliance with the Quality Assurance Policy. This role involves collaboration with various stakeholders, including Community Care Managers, Local Authorities, Service Users, next of kin, healthcare professionals, and training to enhance service delivery and development.
Why Choose Connected Health
- Sign On Bonus: Receive a £200 bonus
- Recognition & Rewards: Employee of the Month, Quarter, and Year awards
- Refer a Friend: Earn £200 for successful referrals
- Career Growth: Ongoing training and professional development opportunities
- Extra Benefits: Free Access NI, Free uniform, Cycle to Work scheme, Bluelight Card, wellbeing package, and local business discounts
ESSENTIAL CRITERIA
- Teamwork Skills
- Relationship Management
- Strong telephone skills
- Excellent organizational and planning skills
- Computer literate, including MS Office
- 6 months administrative experience
- Minimum of three months co-ordination experience
- Fast Learner, self-starter with an entrepreneurial spirit
- Must have English and Mathematics GCSE, Grade C or above
DESIRABLE CRITERIA
- Previous experience of managing a team
- Previous experience of training a team
- Understanding of legislation concerned with care provision
- Experience working within the care industry
ABILITIES, SKILLS & BEHAVIOURS
- Dedication and commitment
- Good communication skills
- Sound understanding of good care principles
- Ability to cope under pressure
- Calm and patient
- Ability to deal with change or emergencies
- Ability to display empathy and understanding
- Flexible and reliable
- Good administrative skills
Main duties & Responsibilities
- Provide support and guidance to a co-ordination Team, to ensure the Connected Health clients receive the best outcomes in everything we do.
- To be supportive towards your team and assist them in their learning, development, and ability to work to a high standard.
- Be knowledgeable on Connected Health's policies and procedures.
- Ensuring the Connected Health Policies & Procedures are always adhered to provide a safe working environment.
- Passionately promote the aims and values of Connected Health.
- Overseeing coordination procedures working alongside other Senior Coordinators.
- Assisting the Coordination Team Manager in the day-to-day running of coordination.
- Supervising team in the absence of the Coordination Manager.
- Responsible for sourcing and implementing new packages, with a knowledge of all capacities for both clients and staff in the area.
- Working closely with all brokerages and Care Managers within the Trusts to establish a good working relationship.
- Creation and maintenance of accurate staff rotas, ensuring continuity of care.
- Compiling reports for invoicing, payroll, and management.
- Set up new clients on IT system, uploading package details before the first call takes place, prepare folders for client homes.
- All new packages must be on the system by the end of business day.
- Maintain all client activity on IT system.
- To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services.
- To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users.
- To always represent the Company in a professional manner, on the telephone, face to face or in written communication.
- To ensure that telephones are answered promptly, and people are spoken to in a polite and respectful manner.
- To always maintain confidentiality and carry out the Company's Confidentiality Policy.
- To report to the Coordination Manager any issues regarding the safeguarding of clients.
- To ensure the continuous improvement of service delivery.
- To participate in companywide projects.
- To carry out any other tasks required by the company.
About Us
At Connected Health, we don't just offer a job, we offer careers that are at the forefront of transforming the way homecare is delivered across Northern Ireland and Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team. Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcomes applications for all job roles from members of all communities.
Senior Team Lead in Newtownabbey employer: Connected Health
At Connected Health, we pride ourselves on being an exceptional employer dedicated to transforming homecare in Northern Ireland and Ireland. Our supportive work culture fosters teamwork and professional growth, offering ongoing training, a range of employee benefits including a sign-on bonus, and recognition programs that celebrate your contributions. Join us to be part of a mission-driven team where your skills will make a meaningful impact on the lives of our clients and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Team Lead in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to your connections in the care industry and let them know you're on the lookout for a Senior Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Connected Health thoroughly. Understand their values, mission, and the specifics of the role. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. Focus on showcasing your teamwork skills and relationship management abilities, as these are key for the Senior Team Lead position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be in the loop for any updates or additional opportunities that come up at Connected Health.
We think you need these skills to ace Senior Team Lead in Newtownabbey
Some tips for your application 🫡
Show Your Team Spirit:We want to see how you work with others! Highlight your teamwork skills and any experiences where you've collaborated with different stakeholders. This role is all about supporting your team, so let us know how you can contribute!
Be Organised:With a focus on planning and organisation, make sure to showcase your ability to manage tasks effectively. Mention any tools or methods you use to stay organised, especially in a fast-paced environment like ours.
Communicate Clearly:Strong communication is key in this role. Use clear and concise language in your application, and don’t forget to mention your telephone skills. We love candidates who can express themselves well, both in writing and verbally!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Connected Health
✨Know Your Stuff
Make sure you’re familiar with Connected Health’s policies and procedures. Brush up on the Care Standards Act 2008 and the Quality Assurance Policy, as these are crucial for the role. Showing that you understand the regulations will impress your interviewers.
✨Showcase Your Teamwork Skills
As a Senior Team Lead, teamwork is key. Prepare examples of how you've successfully collaborated with others in previous roles. Highlight your experience in managing and training teams, as well as any challenges you've overcome together.
✨Demonstrate Your Communication Skills
Strong communication is essential in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you handle difficult conversations or situations, especially when it comes to service users and their families.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to care provision. Think about how you would handle emergencies or changes in client needs. This will show your ability to cope under pressure and your understanding of good care principles.
