Senior (Administrator) Coordinator in Belfast

At Connected Health we offer a career not just a job. Our business is transforming the way Homecare is delivered across the UK and Ireland and we understand that the people we employ are central to the transformation of the sector. We are a team of driven and ambitious individuals with a passion for providing effective and efficient high quality healthcare services to our service users. Through our 3Ts approach of talent, training, and technology, we want to deliver better and more responsive support to service users to improve their lives.

Due to recent expansion within the NI market, we are actively recruiting an ambitious, driven, and motivated Senior Coordinator who shares the same passion for delivering high quality care.

The Role

As a Senior Coordinator, you are responsible for driving business growth by leading the team of Coordinators. You will be responsible for supporting and managing a co-ordination team with any queries or concerns they have, setting expansion targets alongside company strategic objectives and assisting the team when and where it is required. You will be required to work alongside new employees to train and develop their practical skills, ensuring the high level of compliance expected by Connected Health is achieved. You will be required to provide insight to the Coordination Team Manager on the area in which you work and to work with them collaboratively to grow the area whilst maintaining quality.

ESSENTIAL CRITERIA

• Teamwork Skills
• Relationship Management
• Strong telephone skills
• Excellent organizational and planning skills
• Computer literate, including MS Office
• 12 months administrative experience
• Minimum of three months co-ordination experience
• Fast Learner, self-starter with an entrepreneurial spirit
• High Level of IT skills and system knowledge
• Must have English and Mathematics GCSE, Grade C or above

We may add desirable criteria to shortlist.

DESIRABLE CRITERIA

• Previous experience of Managing a team
• Previous experience of training a team
• Understanding of legislation concerned with care provision
• Experience working within the care industry

ABILITIES, SKILLS & BEHAVIOURS

• Dedication and commitment
• Good communication skills
• Sound understanding of good care principles
• Ability to cope under pressure
• Calm and patient
• Ability to deal with change or emergencies
• Ability to display empathy and understanding
• Flexible and reliable
• Good administrative skills

Main duties & Responsibilities

• Provide support and guidance to a co-ordination Team, to ensure the Connected Health clients receive the best outcomes in everything we do.
• To be supportive towards your team and assist them in their learning, development, and ability to work to a high standard.
• Be knowledgeable on Connected Health’s policies and procedures, ensuring they are always adhered to provide a safe working environment.
• Passionately promote the aims and values of Connected Health.
• Overseeing coordination procedures working alongside other Senior Coordinators.
• Assisting the Coordination Team Manager in the day to day running of coordination.
• Supervising team in the absence of the Coordination Manager.
• Responsible for sourcing and implementing new packages, with a knowledge of all capacities for both clients and staff in the area.
• Working closely with all brokerages and Care Managers within the Trusts to establish a good working relationship.
• Creation and maintenance of accurate staff rotas, ensuring continuity of care.
• Compiling reports for invoicing, payroll, and management.
• Set up new clients on IT system, uploading package details before the first call takes place, prepare folders for client homes. All new packages must be on the system by the end of business day.
• Maintain all client activity on IT system.
• To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services.
• To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users.
• To always represent the Company in a professional manner, on the telephone, face to face or in written communication.
• To ensure that telephones are answered promptly, and people are spoken to in a polite and respectful manner.
• To always maintain confidentiality and carry out the Company’s Confidentiality Policy.
• To report to the Coordination Manager any issues regarding the safeguarding of clients.
• To ensure the continuous improvement of service delivery.
• To participate in companywide projects.
• To carry out any other tasks required by the company.