Registered Manager- Northern Trust in Belfast

Connected Health is seeking a highly proficient, ambitious, driven, and compassionate Registered Manager to lead and oversee our Northern Trust. In this pivotal role, you will report directly to the Director of Care and take full responsibility for the effective management, development, and growth of this large-scale Homecare service. You will ensure all services are delivered in line with organisational strategy, while maintaining strict regulatory and contractual compliance. This role requires strong leadership, operational oversight, and the ability to drive high-quality, person-centred care that promotes respect, privacy, dignity, independence, choice, and fulfilment for all clients.

Why Choose Connected Health:

• Sign on Bonus: Receive a £1000 bonus
• Referral Scheme: Earn from successful referrals
• Recognition & Rewards: Employee of the Month, Quarter, and Year awards
• Career Growth: Ongoing training and professional development opportunities
• Extra Benefits: Free Access NI, Free uniform, Cycle to Work scheme, Bluelight Card, wellbeing package, and local business discounts

Qualifications & Experience:

• Hold, or be working towards completion, of an NVQ level 5 qualification in Health & Social Care
• Must have experience and knowledge of the Care Industry, in a similar role previously in leading inspections with regulatory bodies and be capable of passing the registration interview with the RQIA
• Experience and knowledge of the Domiciliary Care Industry
• Hold a full driving licence with access to a car
• Good standard of English - both spoken and written

Experience and Skills:

• Excellent communication skills.
• Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals.
• Experience of care services, risk assessment and person-centred care and support.
• Experience of managing and developing an effective staff team.
• Ability to maintain clear written and electronic records and to follow statutory reporting procedures.
• Ability to implement policies, procedures and instructions.
• Effective leadership and management in the healthcare industry, focusing on the delivery of high-quality care, including achievement of positive outcomes from regulatory inspections.
• Excellent understanding of the principles of high-quality person-centred care and support and non-discriminatory care practice.
• Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services.
• Must have S/NVQ L5 or equivalent or be working towards a relevant management qualification.
• Understanding of systems to maintain confidentiality in relation to customers, staff and the business.
• Knowledge of how to recognise abuse and safeguarding procedures.

Roles & Responsibilities:

• Efficiently manage day to day running of the business.
• Allocate resources and monitor performance to deliver high quality of care.
• Manage all aspects of the Operations team and provide leadership to ensure line managers are clear about their respective duties and responsibilities and have the support they need to carry out their roles.
• Be responsible for the delivery of the service in line with the RQIA requirements and company policy and procedures.
• Undertake training and development to keep up to date with the law, best practice and changes in company policy.
• Apply this knowledge to day-to-day management and delivery of care.
• Maintain full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of the business including rota planning, Quality Monitoring, reports to Director of Care and all preparation in line with the Northern Trust and RQIA Inspections.
• Being a good ambassador for our business, building effective customer and stakeholder relationships, particularly with the HSC Trusts and the RQIA.
• Apply excellent communication skills with customers, their families and representatives and staff to deliver high quality of care.
• Line management to the Assistant Manager to ensure the development and profitability of the business, including focus on the retention and development of our caring workforce and effective management.
• This includes coaching and mentoring a group of Regional and Area Managers throughout the team.
• To contribute towards a positive, cohesive and therapeutic environment and to deal appropriately with matters relating to disciplinary, grievance, untoward incidents and complaints within the service.
• Attend external meetings and represent the service in a positive manner.
• Participate in the growth and development of the business working alongside the Coordination Manager.

This list of duties is not exhaustive and will require the successful candidate to be flexible and be adaptable to change.

About Us:

At Connected Health, we don't just offer a job we offer careers that are at the forefront of transforming the way homecare is delivered across Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team. Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcomes applications for all job roles from members of all communities.