At a Glance
- Tasks: Provide vital support by answering calls and coordinating responses for service users outside office hours.
- Company: Join Connected Health, a leading home care provider transforming care delivery in Ireland.
- Benefits: Enjoy a £200 sign-on bonus, training opportunities, and a supportive work environment.
- Other info: Be part of a dynamic team dedicated to enhancing the quality of life for individuals and communities.
- Why this job: Make a real difference in people's lives while gaining valuable experience in the care industry.
- Qualifications: Experience in care and call handling, strong IT skills, and excellent communication abilities.
The predicted salary is between 30827 - 37677 £ per year.
We're looking for dedicated Out of Hours Call Handlers to join our team. As an Out of Hours Call Handler, you'll play a crucial role in providing support and assistance to our service users outside of regular office hours. Your responsibilities will include answering calls, assessing urgent situations, and coordinating appropriate responses. We're seeking candidates with experience in both the Care Industry and call handling. Your knowledge of care practices and your ability to handle calls with empathy and efficiency will be invaluable in ensuring our service users receive the assistance they need, when they need it most.
Shifts available: Weekend work 8a.m-2p.m or 2p.m-8p.m
YOUR ROLE AS OUT OF HOURS CALL HANDLER:
- Daily Impact: Your role isn't just a job – it's an opportunity to positively influence someone's life every day. Your compassion and dedication will empower individuals to lead fulfilling lives at home.
- Essential Connection: For many of our clients, you may be the sole person they interact with. Your presence and care are not just essential; they're a lifeline.
- Dynamic Team: Join a dynamic team enhancing the quality of life for individuals and communities throughout Ireland.
WHAT WE'RE LOOKING FOR:
- Compassion: A genuine passion for making a positive impact on the lives of others.
- Dedication: Commitment to providing vital support and care to those who need it most.
- Team Spirit: A desire to be part of a dynamic team that values collaboration and excellence.
WHAT YOU'LL GAIN:
- Professional Growth: Opportunities for professional development and advancement within a rapidly expanding company.
- Fulfilment: Experience the satisfaction of knowing your work directly contributes to the well-being of others.
- Community: Join a supportive community of like-minded professionals who share your dedication to making a real difference.
BENEFITS:
- £200 Sign on Bonus
- £200 Refer a Friend
- Cycle to Work Scheme
- Training & development opportunities.
KEY ROLES & RESPONSIBILITIES:
- Maintain all client activity on IT system
- Prepare handover materials at the end of shift
- To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication
- To ensure that telephones are answered promptly and people are spoken to in a polite and respectful manner
- To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services
- To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users
- To maintain confidentiality at all times and carry out the Company’s Confidentiality Policy
- To report to the Area Manager, Assistant Manager and Director of Care any issues regarding the safeguarding of clients
- To ensure the continuous improvement of service delivery
- To participate in companywide projects
- To carry out any other tasks required by the company
- To undertake any other reasonable duties as required
ESSENTIAL CRITERIA:
- Experience working within the Care Industry
- Call handling experience
- Strong IT Skills
- Relationship Management
- Strong telephone skills
- Excellent organisational and planning skills.
ABOUT US:
At Connected Health, we don't just offer a job – we offer careers that are at the forefront of transforming the way homecare is delivered across Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team. Connected Health is a leading, well established home care provider providing care throughout Ireland. Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.
Out of Hours Call Handler ( Weekends) in Belfast employer: Connected Health
Connected Health is an exceptional employer located in Belfast, offering a supportive work culture that prioritises employee growth and development. As a Complaints Officer, you will play a vital role in enhancing service quality while benefiting from a collaborative environment that values your contributions and encourages continuous improvement. With competitive salaries and a commitment to professional development, Connected Health ensures that your career in health and social care is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Out of Hours Call Handler ( Weekends) in Belfast
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Connected Health and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Connected Health and let us see your personality shine through!
We think you need these skills to ace Out of Hours Call Handler ( Weekends) in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Connected Health.
Get Familiar with Our Brand:Before applying, take some time to learn about Connected Health and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Connected Health
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Connected Health.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Connected Health will surely appreciate.
