Connected Health is recruiting for a leading, highly proficient, ambitious, driven, and caring Head of Operations who has a willingness to operate within an innovative care environment while helping manage, develop, and grow all of the services under Connected Health Ltd.
Connected Health operate within all five NI Health Trusts providing a range of services including domiciliary care, supported living and private care. This role is based in the Belfast area.
At Connected Health, we are hugely passionate about what we do. Our business is transforming how Homecare is delivered across the UK and Ireland and we know that we need driven, motivated individuals with an entrepreneurial spirit to help us reach our goals and transform the sector.
What we offer:
- Up to £45,000 to £50,000 per annum (DOE)
- Access to a pool car
- Full time position
- Excellent training provided, and support for further training and development
- Laptop
- Wellbeing Package
- Exclusive benefits*
Roles and responsibilities:
- Provide leadership, management and guidance of the highest standards by supporting our team of Registered Managers in each facet of the company. This includes holding weekly meetings with each Registered Manager, completing monthly supervisions and yearly appraisals.
- Use knowledge and experience to drive growth for all services within the company. If a Trust is declining in hours, they must provide an explanation for the Senior Leadership team and take action to stabilise/grow the following week.
- The Head of Operations will work with the Director of Care and provide support for the day to day running of the business. They must collate data for reports and attend meetings with external stakeholders.
- The Head of Operations must provide cover during times of annual leave/sickness for any of our services that requires it.
- Provide support for renewing current contracts or securing any new contracts. Develop an action plan and assist in the implementation and delivery of each step.
- To personally contribute towards a positive, cohesive and therapeutic environment and to deal appropriately with matters relating to disciplinary, grievance, untoward incidents and complaints within the service
- Ability to take ownership of achieving the highest levels of compliance with regards to regulations, laws, quality standards & policies, ensuring we achieve an Outstanding RQIA compliance rating. They must be present for all external inspections and assist with any preparation.
- Carrying out internal audits throughout each of our offices using the Connected Health indicator tool. Providing actions as required and following up on their implementation.
- Accountable for the Health and Safety of staff and clients; ensuring the Connected Health policies & procedures are always adhered to providing a safe working environment
- Passionately promote the aims and values of Connected Health Ltd.
- Continually review and improve operational processes to ensure the most effective and efficient service is being delivered to our clients through utilising technology.
- To be aware of Key Performance Indicators and to accurately record and report statistics to the Director as appropriate.
- To ensure efficient and effective administration procedures are in place to comply with Connected Health policies and Regulatory/Legislative requirements to include rota planning, the storage and dispensation of medication, etc. and to complete annual reports in on the evaluation of the service.
- Ad hoc duties to support staff at Connected Health to meet the needs of the business growth. This may include travelling between different offices as required (mileage allowance given).
Essential criteria:
- The candidate will either hold, or be working towards, an NVQ level 5 qualification in Health & Social Care
- Must have experience and knowledge of the Care Industry, in a similar role previously in leading inspections with regulatory bodies and be capable of passing the registration interview with the RQIA.
- Hold a full clean UK driving licence with access to their own transport.
Desirable criteria:
- Experience and knowledge of the Domiciliary Care Industry
Skills and abilities
- Highly determined, driven and ambitious, with the desire to make a real difference and assist in the growth of the business.
- Excellent communication and interpersonal skills, with the ability to talk passionately about our services and values to potential clients or referral sources.
- Advanced computer skills including proficient use of MS Office, the ability to produce reports and strong computer systems knowledge.
- Self-motivated and flexible, with a willingness to participate in an ‘on call system’ for out of office hours.
- Extremely well organised, excellent planning and prioritising ability with high attention to detail
- A creative and strategic thinker who is able to embrace, influence and communicate improvements to the Team.
This job description is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties per request of the line manager.
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Head of Operations - Domiciliary Care in Belfast employer: Connected Health
Connected Health is an exceptional employer located in Belfast, offering a supportive work culture that prioritises employee growth and development. As a Complaints Officer, you will play a vital role in enhancing service quality while benefiting from a collaborative environment that values your contributions and encourages continuous improvement. With competitive salaries and a commitment to professional development, Connected Health ensures that your career in health and social care is both meaningful and rewarding.
