Service Manager (Domiciliary Care)

Overview

Due to expansion we are seeking Registered Managers throughout Northern Ireland. Connected Health is recruiting for leading, highly proficient, ambitious, driven, and caring Registered Care Managers who have a willingness to operate within an innovative care environment while helping manage, develop, and grow our Homecare service. As a Registered Manager you will report to the Director of Care, ensuring the effective management and development of the Domiciliary Care Service in line with organisational strategy, observing regulatory and contractual compliance, whilst promoting Connected Health brand through a high-quality support of our clients, ensuring respect, privacy, dignity, fulfilment, independence and choice.

Why choose us? Sign on Bonus: Receive a £200 bonus (paid after 3 months); Refer a Friend: £200 for successful referrals; Monthly and annual staff awards and recognition events; Training qualifications: NVQs in Health and Social Care (levels 3-5) to Leadership and Management Training.

Qualifications & Experience Hold, or be working towards completion, of an NVQ level 5 qualification in Health & Social Care. Must have experience and knowledge of the Care Industry, in a similar role, previously in leading inspections with regulatory bodies, and be capable of passing the registration interview with the RQIA. Experience and knowledge of the Domiciliary Care Industry. Drivers licence: Hold a full driving licence with access to a car. Communication Skills: Good standard of English – both spoken and written.

Experience and Skills

• Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals.
• Experience of care services, risk assessment and person-centred care and support.
• Experience of managing and developing an effective staff team.
• Ability to maintain clear written and electronic records and to follow statutory reporting procedures.
• Ability to implement policies, procedures and instructions.
• Effective leadership and management in the healthcare industry, focusing on the delivery of high-quality care, including achievement of positive outcomes from regulatory inspections.
• Excellent understanding of the principles of high-quality person-centred care and support and non-discriminatory care practice.
• Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services.
• Must have S/NVQ L5 or equivalent or be working towards a relevant management qualification.
• Understanding of systems to maintain confidentiality in relation to customers, staff and the business.
• Knowledge of how to recognise abuse and safeguarding procedures.

Roles & Responsibilities

• Efficiently manage day to day running of the business. Allocate resources and monitor performance to deliver high quality of care. Manage all aspects of the Operations team and provide leadership to ensure line managers are clear about their respective duties and responsibilities and have the support they need to carry out their roles.
• Be responsible for the delivery of the service in line with the RQIA requirements and company policy and procedures. Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day-to-day management and delivery of care.
• Maintain full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of the business including rota planning, Quality Monitoring, reports to Director of Care and all preparation in line with the Northern Trust and RQIA Inspections.
• Being a good ambassador for our business, building effective customer and stakeholder relationships, particularly with the HSC Trusts and the RQIA. Apply excellent communication skills with customers, their families and representatives and staff to deliver high quality of care.
• Line management to the Assistant Manager to ensure the development and profitability of the business, including focus on the retention and development of our caring workforce and effective management. This includes coaching and mentoring a group of Regional and Area Managers throughout the team.
• To contribute towards a positive, cohesive and therapeutic environment and to deal appropriately with matters relating to disciplinary, grievance, untoward incidents and complaints within the service.
• Attend external meetings and represent the service in a positive manner.
• Participate in the growth and development of the business working alongside the Coordination Manager.
• This list of duties is not exhaustive and will require the successful candidate to be flexible and be adaptable to change.

About Us

At Connected Health, we don’t just offer a job – we offer careers that are at the forefront of transforming the way homecare is delivered across Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. Our mission is unwavering: to continually attract, recruit, and develop the finest homecare team. Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.

EEO statement and related notes: Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients.

https://connected-health.co.uk/wp-content/uploads/2024/05/Recruitment-of-Ex-offenders-policy.pdf