At a Glance
- Tasks: Lead a dynamic team to enhance service quality and support community care.
- Company: Join Connected Health, transforming homecare across Northern Ireland and Ireland.
- Benefits: Enjoy a £200 sign-on bonus, career growth, and extra perks like discounts and wellbeing packages.
- Other info: Flexible environment with ongoing training and a commitment to diversity.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Teamwork, relationship management, and administrative experience required.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Working within the Coordination team, the Senior Team Lead supports the Community Care Managers and Service Managers in overseeing service quality, achieving company objectives, and maintaining compliance with the Quality Assurance Policy.
This role involves collaboration with various stakeholders, including Community Care Managers, Local Authorities, Service Users, next of kin, healthcare professionals, and training to enhance service delivery and development.
- Why Choose Connected Health
- Sign On Bonus: Receive a £200 bonus
- Recognition & Rewards: Employee of the Month, Quarter, and Year awards
- Refer a Friend: Earn £200 for successful referrals
- Career Growth: Ongoing training and professional development opportunities
- Extra Benefits: Free Access NI, Free uniform, Cycle to Work scheme, Bluelight Card, wellbeing package, and local business discounts
Essential Criteria
- Teamwork skills
- Relationship management
- Strong telephone skills
- Excellent organizational and planning skills
- Computer literate, including MS Office
- 6 months administrative experience
- Minimum of Three Months Coordination Experience
- Fast learner, self‑starter with an entrepreneurial spirit
- English and Mathematics GCSE, Grade C or above
Desirable Criteria
- Previous experience of managing a team
- Previous experience of training a team
- Understanding of legislation concerning care provision
- Experience working within the care industry
- Abilities, Skills & Behaviours
- Dedication and commitment
- Good communication skills
- Sound understanding of good care principles
- Ability to cope under pressure
- Calm and patient
- Ability to deal with change or emergencies
- Ability to display empathy and understanding
- Flexible and reliable
- Good administrative skills
Main Duties & Responsibilities
- Provide support and guidance to the coordination team to ensure Connected Health clients receive the best outcomes.
- Support the team and assist them in learning, development, and high standards.
- Be knowledgeable of Connected Health's policies and procedures, ensuring adherence for a safe working environment.
- Promote Connected Health’s aims and values.
- Oversee coordination procedures with other senior coordinators.
- Assist the Coordination Team Manager with day‑to‑day operations.
- Supervise the team in the absence of the Coordination Manager.
- Source and implement new packages, understanding capacities for clients and staff.
- Work with brokerages and Care Managers within Trusts to build relationships.
- Maintain accurate staff rotas for continuity of care.
- Compile reports for invoicing, payroll, and management.
- Set up new clients on the IT system, upload package details before the first call, ensuring packages are on the system by the end of the business day.
- Maintain client activity on the IT system.
- Be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations, and other related legislation.
- Be aware of the company’s Quality Assurance Policy.
- Represent the company professionally in all communications.
- Answer telephones promptly and respond politely.
- Maintain confidentiality and carry out the confidentiality policy.
- Report safeguarding issues to the Coordination Manager.
- Continuously improve service delivery.
- Participate in company‑wide projects.
- Carry out other tasks as required by the company.
About Us
At Connected Health, we don’t just offer a job, we offer careers that are at the forefront of transforming the way homecare is delivered across Northern Ireland and Ireland.
We recognise that the individuals we employ are pivotal to driving this transformation within the sector.
That’s why we continually attract, recruit, and develop the finest homecare team.
Equal Opportunities Statement
Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients.
It is also committed to ensuring that the talents and resources of all its employees are utilised to the fullest.
Connected Health welcomes applications for all job roles from members of all communities.
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Senior Team Lead employer: Connected Health Group Limited
Connected Health Group Limited is an exceptional employer located in Belfast, offering a dynamic work environment where you can make a meaningful impact in the healthcare sector. With a strong focus on employee growth and professional development, we provide competitive salaries, bonuses, and a supportive culture that values teamwork and compliance. Join us to be part of a dedicated team committed to enhancing the lives of others while advancing your career in recruitment.
Contact Details:
Connected Health Group Limited Recruitment Team
