At a Glance
- Tasks: Lead a team to enhance homecare services and support staff development.
- Company: Connected Health, transforming homecare across the UK and Ireland.
- Benefits: Career growth, training opportunities, and a supportive work environment.
- Other info: Join a passionate team dedicated to high-quality healthcare.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Experience in coordination and administration, strong teamwork and communication skills.
The predicted salary is between 37035 - 45265 £ per year.
At Connected Health we offer a career not just a job.
Our business is transforming the way Homecare is delivered across the UK and Ireland and we understand that the people we employ are central to the transformation of the sector.
We are a team of driven and ambitious individuals with a passion for providing effective and efficient high quality healthcare services to our service users.
Through our 3Ts approach of talent, training, and technology, we want to deliver better and more responsive support to service users to improve their lives.
Due to recent expansion within the NI market, we are actively recruiting an ambitious, driven, and motivated Senior Coordinator who shares the same passion for delivering high quality care.
The Role
As a Senior Coordinator, you are responsible for driving business growth by leading the team of Coordinators.
You will be responsible for supporting and managing a co-ordination team with any queries or concerns they have, setting expansion targets alongside company strategic objectives and assisting the team when and where it is required.
You will be required to work alongside new employees to train and develop their practical skills, ensuring the high level of compliance expected by Connected Health is achieved.
You will be required to provide insight to the Coordination Team Manager on the area in which you work and to work with them collaboratively to grow the area whilst maintaining quality.
Essential Criteria
- Teamwork Skills
- Relationship Management
- Strong telephone skills
- Excellent organizational and planning skills.
- Computer literate. Including MS Office.
- Minimum Of 3 Months Co-ordination Experience
- 12 months administrative experience.
- Minimum Of Three Months Co-ordination Experience
- Fast Learner, self-starter with an entrepreneurial spirit
- Must have English and Mathematics GCSE, Grade C or above
- We may to desirable criteria to shortlist
DESIRABLE CRITERIA
- Previous experience of Managing a team
- Previous experience of training a team
- Understanding of legislation concerned with care provision.
- Experience working within the care industry
- Abilities, Skills & Behaviours
- Dedication and commitment
- Good communication skills
- Sound understanding of good care principles
- Ability to cope under pressure
- Calm and patient
- Ability to deal with change or emergencies
- Ability to display empathy and understanding
- Flexible and reliable
- Good administrative skills
Main duties & Responsibilities
- Provide support and guidance to a co-ordination Team, to ensure the Connected Health clients receive the best outcomes in everything we do.
- To be supportive towards your team and assist them in their learning, development, and ability to work to a high standard.
- Be knowledgeable on Connected Health's policies and procedures. Ensuring the Connected Health Policies & Procedures are always adhered to provide a safe working environment.
- Passionately promote the aims and values of Connected Health.
- Overseeing coordination procedures working alongside other Senior Coordinators
- Assisting the Coordination Team Manager in the day to day running of coordination
- Supervising team in the absence of the Coordination Manager
- Responsible for sourcing and implementing new packages, with a knowledge of all capacities for both clients and staff in the area.
- Working closely with all brokerages and Care Managers within the Trusts to establish a good working relationship.
- Creation and maintenance of accurate staff rotas, ensure continuity of care.
- Compiling reports for invoicing, payroll, and management.
- Set up new clients on IT system, uploading package details before the first call takes place, prepare folders for client homes.
All new packages must be on the system by the end of business day.
- Maintain all client activity on IT system.
- To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services.
- To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users.
- To always represent the Company in a professional manner, on the telephone, face to face or in written communication.
- To ensure that telephones are answered promptly, and people are spoken to in a polite and respectful manner.
- To always maintain confidentiality and carry out the Company's Confidentiality Policy.
- To report to the Coordination Manager any issues regarding the safeguarding of clients.
- To ensure the continuous improvement of service delivery
- To participate in companywide projects
- To carry out any other tasks required by the company
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Senior (Administrator) Coordinator employer: Connected Health Group Limited
Connected Health Group Limited is an exceptional employer located in Belfast, offering a dynamic work environment where you can make a meaningful impact in the healthcare sector. With a strong focus on employee growth and professional development, we provide competitive salaries, bonuses, and a supportive culture that values teamwork and compliance. Join us to be part of a dedicated team committed to enhancing the lives of others while advancing your career in recruitment.
Contact Details:
Connected Health Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior (Administrator) Coordinator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Connected Health Group Limited.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Connected Health Group Limited.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Connected Health Group Limited, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Senior (Administrator) Coordinator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Connected Health Group Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Connected Health Group Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Connected Health Group Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Connected Health Group Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Connected Health Group Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Connected Health Group Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
