Are you organised, detail-oriented and passionate about maintaining high standards? Do you enjoy working with people, solving problems and ensuring everything runs smoothly behind the scenes?
Are you organised, detail-oriented and passionate about maintaining high standards? Do you enjoy working with people, solving problems and ensuring everything runs smoothly behind the scenes? At Connected Health, we're looking for a proactive and motivated Full-Time Quality Administrator to join our team at our Belfast office, working closely with the Quality Manager to support the day-to-day running of the Quality Department. This is a varied and rewarding role where you'll play an important part in maintaining compliance, supporting our frontline teams and ensuring the smooth flow of information across the business. From managing records and preparing reports to supporting inspections and engaging with staff, you'll help us maintain the high standards that underpin the care we deliver. You'll also play a key role in staff engagement and retention, building positive relationships with colleagues, identifying concerns early and working with managers to find practical solutions. If you're a strong communicator with excellent organisational skills and a passion for getting things right, we'd love to hear from you!
Key Responsibilities
- Quality Administration: Manage the day-to-day administration of the Quality Department, ensuring documents, records and information are accurate, organised and up to date.
- Communication and Coordination: Act as a key link between internal departments and new frontline staff, ensuring information is shared clearly and efficiently.
- New Starter Support: Monitor onboarding timelines, track outstanding actions and ensure key tasks and deadlines are met.
- Compliance and Record Keeping: Maintain accurate employee records, correspondence, agreements and decisions in line with company policies and regulatory requirements.
- Reporting and Performance: Prepare monthly and annual reports, compile KPI data and support the production of updates and summaries for Senior Management.
- Inspections and Audits: Assist with preparation for annual inspections, ensuring documentation is complete and teams are supported in meeting required standards.
- NISCC Registration: Manage NISCC applications and monitor registration requirements across the business.
- Operational Support: Work closely with Area Managers to support compliance, resolve administrative issues and improve operational processes.
- Staff Engagement and Retention: Maintain regular communication with frontline staff, listen to concerns and work with relevant managers to identify appropriate support and solutions.
- Continuous Improvement: Identify communication gaps, troubleshoot issues and elevate concerns when necessary to help improve processes and service delivery.
What We're Looking For
We're looking for someone who is proactive, professional and confident communicating with colleagues at all levels. You'll be comfortable managing multiple priorities, working independently and contributing to a collaborative team environment.
Essential skills and experience:
- At least six months' previous administration or compliance experience; experience within a healthcare setting is desirable.
- Excellent communication and interpersonal skills, with the ability to engage professionally with internal and external stakeholders.
- Strong organisational and problem-solving skills, with excellent attention to detail.
- The ability to work independently while contributing effectively as part of a team.
- Good working knowledge of Microsoft Office applications, particularly Excel, Word, Outlook and SharePoint.
- Experience compiling, analysing and presenting reports.
- A proactive approach to identifying issues, managing deadlines and maintaining accurate records.
About Us
At Connected Health, we don't just offer a job - we offer careers that are at the forefront of transforming the way homecare is delivered across Northern Ireland and Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team. Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities. https://connected-health.co.uk/wp-content/uploads/2024/05/Recruitment-of-Ex-offenders-policy.pdf
*Candidates who are successful at interview will be subject to background checks including, but not limited to, satisfactory references and an enhanced police check.*
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Quality Administrator employer: Connected Health Group Limited
Connected Health Group Limited is an exceptional employer located in Belfast, offering a dynamic work environment where you can make a meaningful impact in the healthcare sector. With a strong focus on employee growth and professional development, we provide competitive salaries, bonuses, and a supportive culture that values teamwork and compliance. Join us to be part of a dedicated team committed to enhancing the lives of others while advancing your career in recruitment.
Contact Details:
Connected Health Group Limited Recruitment Team
