Front of House Administrator in Newtownabbey

Connected Health are seeking a Front of House Administrator.

Position Overview

The Front of House/Administrator will be the first point of contact for visitors, clients, and customers. This position is responsible for providing exceptional customer service, managing the reception area, and performing administrative duties to ensure the smooth operation of daily activities. The role requires a professional demeanour, strong organisational skills, and a focus on maintaining an efficient and welcoming environment.

Key Responsibilities

• Reception & Customer Service
  • Greet and direct visitors in a friendly and professional manner.
  • Answer, screen, and direct phone calls.
  • Handle inquiries, provide information, and resolve customer concerns promptly.
  • Manage booking systems for meetings, appointments, or events (if applicable).
  • Assist in managing visitor sign-ins, security badges, and parking arrangements (if applicable).
• Administrative Support
  • Manage office supplies and inventory, placing orders as needed.
  • Maintain filing systems and organise important documents.
  • Schedule meetings and appointments for staff as requested.
  • Assist with event coordination and logistics (e.g., room set-up, catering orders, etc.).
  • Process incoming and outgoing mail.
• Coordination & Communication
  • Serve as the main point of contact for staff and clients regarding operational issues.
  • Ensure the smooth flow of communication between different departments.
  • Assist with the preparation of reports, presentations, or documents as required.
  • Manage administrative support tasks for senior management or department heads.
• Office Management
  • Maintain cleanliness and organisation of the reception and common areas.
  • Oversee the proper functioning of office equipment (e.g., copiers, printers, etc.).
  • Ensure health and safety procedures are adhered to within the front-of-house area.
  • Support with general office maintenance and troubleshoot issues as they arise.
• Technology & Systems
  • Use office software (Microsoft Office, CRM systems, etc.) to manage tasks.
  • Update databases and records (e.g., client information, appointment schedules).
  • Assist with managing online scheduling platforms or booking systems.

Skills & Qualifications

• Proven experience in a front-facing customer service or administrative role.
• Excellent verbal and written communication skills.
• Strong organisational and multitasking abilities.
• Professional demeanour and appearance.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and basic office technology.
• Ability to work independently and as part of a team.
• Strong problem-solving and conflict resolution skills.
• Previous experience with scheduling software or CRM systems (preferred).

Education & Experience

• High school diploma or equivalent (required).
• Previous experience in a similar role (preferred).
• Additional certifications in office administration or customer service (optional).

This role requires a blend of front-line customer service and administrative support.

Benefits

• £200 Sign on Bonus
• £200 Refer a Friend
• Cycle to Work Scheme
• Local business discounts and gym memberships
• Blue Light Card Scheme
• Training & development opportunities

About Us

At Connected Health, we don't just offer a job – we offer careers that are at the forefront of transforming the way homecare is delivered across Northern Ireland and Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That’s why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team. Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. We are also committed to ensuring that the talents and resources of all our employees are utilised to the full. Connected Health welcomes applications for all job roles from members of all communities.