At a Glance
- Tasks: Lead a dynamic team to enhance service quality and support community care.
- Company: Join Connected Health, a leader in transforming homecare across Northern Ireland and Ireland.
- Benefits: Enjoy a £200 sign-on bonus, career growth, and a range of employee perks.
- Other info: Flexible working environment with ongoing training and professional development opportunities.
- Why this job: Make a real difference in people's lives while developing your career in care.
- Qualifications: Teamwork, relationship management, and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Working within the Coordination team, the Senior Team Lead supports the Community Care Managers and Service Managers in overseeing service quality, achieving company objectives, and maintaining compliance with the Quality Assurance Policy. This role involves collaboration with various stakeholders, including Community Care Managers, Local Authorities, Service Users, next of kin, healthcare professionals, and training to enhance service delivery and development.
Why Choose Connected Health
- Sign On Bonus: Receive a £200 bonus
- Recognition & Rewards: Employee of the Month, Quarter, and Year awards
- Refer a Friend: Earn £200 for successful referrals
- Career Growth: Ongoing training and professional development opportunities
- Extra Benefits: Free Access NI, Free uniform, Cycle to Work scheme, Bluelight Card, wellbeing package, and local business discounts
Essential Criteria
- Teamwork Skills
- Relationship Management
- Strong telephone skills
- Excellent organizational and planning skills
- Computer literate, including MS Office
- 6 months administrative experience
- Minimum of three months coordination experience
- Fast learner, self-starter with an entrepreneurial spirit
- Must have English and Mathematics GCSE, Grade C or above
Desirable Criteria
- Previous experience of managing a team
- Previous experience of training a team
- Understanding of legislation concerned with care provision
- Experience working within the care industry
Abilities, Skills & Behaviours
- Dedication and commitment
- Good communication skills
- Sound understanding of good care principles
- Ability to cope under pressure
- Calm and patient
- Ability to deal with change or emergencies
- Ability to display empathy and understanding
- Flexible and reliable
- Good administrative skills
Main Duties & Responsibilities
- Provide support and guidance to a coordination team, to ensure the Connected Health clients receive the best outcomes in everything we do.
- Be supportive towards your team and assist them in their learning, development, and ability to work to a high standard.
- Be knowledgeable on Connected Health's policies and procedures.
- Ensure that the Connected Health Policies & Procedures are always adhered to provide a safe working environment.
- Passionately promote the aims and values of Connected Health.
- Oversee coordination procedures.
- Work alongside other senior coordinators.
- Assist the Coordination Team Manager in the day-to-day running of coordination.
- Supervise the team in the absence of the Coordination Manager.
- Responsible for sourcing and implementing new packages, with knowledge of all capacities for both clients and staff in the area.
- Work closely with all brokerages and Care Managers within the Trusts to establish a good working relationship.
- Create and maintain accurate staff rotas, ensuring continuity of care.
- Compile reports for invoicing, payroll, and management.
- Set up new clients on IT system, uploading package details before the first call takes place, prepare folders for client homes.
- Maintain all client activity on IT system.
- Be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services.
- Be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users.
- Always represent the Company in a professional manner, on the telephone, face to face or in written communication.
- Ensure that telephones are answered promptly, and people are spoken to in a polite and respectful manner.
- Always maintain confidentiality and carry out the Company's Confidentiality Policy.
- Report to the Coordination Manager any issues regarding the safeguarding of clients.
- Ensure the continuous improvement of service delivery.
- Participate in companywide projects.
- Carry out any other tasks required by the company.
About Us
At Connected Health, we don’t just offer a job, we offer careers that are at the forefront of transforming the way homecare is delivered across Northern Ireland and Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That’s why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team. Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcomes applications for all job roles from members of all communities.
Senior Team Lead in Belfast employer: Connected Health Group Limited
At Connected Health, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a range of benefits including a sign-on bonus, recognition awards, and ongoing training opportunities, our team members are empowered to excel in their roles while making a meaningful impact in the community. Located in Northern Ireland, we foster a collaborative environment where every employee's contributions are valued, ensuring a rewarding career in the homecare sector.
Contact Details:
Connected Health Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Team Lead in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the care industry and let them know you're on the lookout for a Senior Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of care standards and legislation. Show us that you’re not just a great communicator but also someone who understands the ins and outs of the industry. We love candidates who are passionate about service quality!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows that you’re genuinely interested in the position.
✨Tip Number 4
Check out our website for the latest job openings and apply directly through there. It’s the best way to ensure your application gets noticed by us at Connected Health. Plus, you’ll be one step closer to joining our amazing team!
We think you need these skills to ace Senior Team Lead in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Senior Team Lead role. We want to see how you can support our Community Care Managers and enhance service delivery!
Showcase Your Teamwork Skills:Since this role is all about collaboration, don’t forget to mention your teamwork experiences. Share examples of how you've worked with others to achieve common goals, as we value strong relationship management.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and qualifications stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role in a timely manner!
How to prepare for a job interview at Connected Health Group Limited
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Connected Health's policies and procedures. Familiarise yourself with the Quality Assurance Policy and the Care Standards Act 2008. This will show that you’re not just interested in the role but also committed to upholding the company’s values.
✨Showcase Your Team Spirit
As a Senior Team Lead, teamwork is crucial. Prepare examples of how you've successfully collaborated with others in previous roles. Highlight your relationship management skills and how you’ve supported team members in their development. This will demonstrate your ability to lead and inspire.
✨Be Ready for Real Scenarios
Expect situational questions that assess your problem-solving abilities under pressure. Think of times when you had to deal with emergencies or changes in care provision. Share how you handled these situations calmly and effectively, showcasing your dedication and commitment to quality care.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you. Consider asking about ongoing training opportunities or how the team collaborates on projects.
