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- Tasks: Deliver top-notch technical support and coordinate services for customers across the EU.
- Company: Join a dynamic telecommunications company focused on customer satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a team that makes a real difference in customer experiences.
- Qualifications: Fluent in Chinese, with strong IT support and customer service skills.
- Other info: Collaborative environment with great potential for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
Group Talent Acquisition Manager | Global Recruitment Strategy | Leading International Teams | Creating Hiring Systems
As a Junior Service Support Officer in our Aftersales Department, you will play a key role in delivering high-quality technical support and service coordination for customers across the EU. This position combines technical IT support, project coordination, and customer service to ensure seamless post-sale experiences in the telecommunications industry.
Key Responsibilities:
Project and Maintenance Support:
- Assist in planning, organizing, and tracking IT maintenance and telecom service projects, ensuring milestones are met.
- Monitor project and support status, proactively identify issues, and escalate to senior team members as needed.
- Prepare meeting materials, agendas, and detailed minutes to facilitate effective collaboration.
IT and Technical Support:
- Provide customer-facing and remote IT support, including helpdesk duties, troubleshooting telecom systems, and resolving network or equipment issues.
- Assist in installing, configuring, and maintaining computers, software, and telecom equipment. Train customers and internal users on new IT systems or updates to ensure smooth adoption.
Customer and Stakeholder Engagement:
- Respond promptly to customer inquiries via phone, email, or in-person, providing clear and accurate resolutions to technical and service-related queries.
- Build strong relationships with customers, team members, and external stakeholders to support service delivery.
- Coordinate meetings and follow up on action items to drive project success.
Reporting and Documentation:
- Prepare accurate reports and documentation on service progress, KPIs, and financial tracking to support audits and compliance.
- Maintain detailed records of service logs, risks, and change requests to ensure transparency and accountability.
- Analyse service performance data and customer feedback to provide actionable insights.
Risk, Quality, and Compliance:
- Support risk monitoring and quality control to ensure services meet company and customer standards, even under tight deadlines.
- Prepare cost estimates and service charge calculations, flagging discrepancies for resolution.
- Ensure compliance with company policies and customer requirements.
Administrative and Team Support:
- Provide administrative support, including organizing resources, managing files, and maintaining equipment.
- Foster a collaborative team environment by supporting colleagues and contributing to a positive workplace.
- Handle ad-hoc tasks to support service delivery and meet deadlines.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Strategy/Planning and Quality Assurance
Industries
- Telecommunications
We’re applying best practices to improve hiring and service delivery. For more information about Connect44 opportunities, please review the posting details above.
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Client Services Coordinator - Chinese Speaking employer: Connect44
Contact Detail:
Connect44 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Coordinator - Chinese Speaking
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for opportunities, especially in client services or technical support roles.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain how your skills in IT support and customer service can make a difference. Keep it concise and engaging!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in past roles. This will highlight your ability to handle technical issues and customer queries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Services Coordinator - Chinese Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Coordinator role. Highlight any relevant experience in technical support, project coordination, or customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your Chinese language skills if applicable – it’s a big plus for us!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from showing your personality – we love a bit of flair!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Connect44
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Services Coordinator. Familiarise yourself with the key tasks like project support, IT troubleshooting, and customer engagement. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Technical Skills
Since this role involves providing IT support, be ready to discuss your technical expertise. Prepare examples of past experiences where you successfully resolved technical issues or coordinated projects. Highlight any relevant software or telecom systems you’ve worked with to show you’re up to speed.
✨Prepare for Customer Scenarios
Expect questions about handling customer inquiries and building relationships. Think of specific instances where you’ve gone above and beyond for a customer. This will illustrate your commitment to excellent service and your ability to engage effectively with clients.
✨Bring Questions to the Table
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
