Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support for complex network issues and collaborate with field teams.
- Company: Join Connect44, a leading player in the telecom industry, supporting major UK networks.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a dynamic team solving real-world tech challenges while making an impact.
- Qualifications: Experience with Ribbon technology and strong troubleshooting skills are essential.
- Other info: On-call duties required; travel to customer sites may be necessary.
The predicted salary is between 36000 - 60000 £ per year.
Connect44 is looking for a 3rd line technical support engineer with Ribbon fixed-line vendor technology experience, in support of a major UK-based Fixed Network Operator.
Includes technical support relating to both network devices (DSLAMs & iL2S) as well as network element manager servers (EMS), in conjunction with customer Field Operations and NOC teams.
Engineers must have experience in complex troubleshooting and restoration service on the Ribbon M41 DSLAM, F152 iL2S, and EOPS EMS platforms.
Travel to customer offices may be required from time to time for specific issues where face-to-face working will help resolve issues that have exceeded normal restoration times.
Expected to participate in an on-call rota and be available to be called out on a 24x7 period during these periods.
Ticket types come from areas such as the following:
- PSU Upgrades: Several text items mention PSU upgrades required for various locations, indicating a need for power supply unit enhancements.
- EEPROM Issues: Multiple text items report EEPROM read/write issues at different sites, suggesting a recurring problem with EEPROM functionality.
- Comms Loss: Numerous text items highlight communication loss issues, affecting various components and locations, indicating a widespread problem with maintaining stable connections.
- Slot and Card Issues: Many text items refer to slot and card issues, including replacements, upgrades, and failures, indicating frequent hardware problems.
- Firmware and Software Upgrades: Several text items mention the need for firmware and software upgrades, indicating ongoing efforts to keep systems up-to-date and address compatibility issues.
3rd Line Engineer with ECI/Ribbon in Bracknell employer: Connect44 Ltd
Contact Detail:
Connect44 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer with ECI/Ribbon in Bracknell
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Ribbon M41 DSLAM and F152 iL2S. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the industry, especially those who work with ECI/Ribbon technologies. Attend relevant meetups or online forums to gain insights and potentially get referrals that could help your application.
✨Tip Number 3
Prepare for technical interviews by practising complex troubleshooting scenarios related to the issues listed in the job description, like EEPROM problems or PSU upgrades. Being able to demonstrate your problem-solving skills will impress interviewers.
✨Tip Number 4
Show your willingness to travel and be on-call by highlighting any previous experiences where you had to work under similar conditions. This demonstrates your commitment and readiness for the role.
We think you need these skills to ace 3rd Line Engineer with ECI/Ribbon in Bracknell
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the specific requirements of the 3rd Line Engineer position. Highlight your experience with Ribbon fixed-line vendor technology and complex troubleshooting in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, particularly with DSLAMs, iL2S, and EMS platforms. Use specific examples of past work that demonstrate your technical skills and problem-solving abilities.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your ability to work under pressure, your experience with on-call duties, and your willingness to travel for customer support.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. A well-presented application shows attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at Connect44 Ltd
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Ribbon fixed-line technology, especially the M41 DSLAM and F152 iL2S platforms. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Demonstrate Problem-Solving Skills
Prepare examples of complex issues you've tackled in the past, particularly those involving EEPROM problems or communication loss. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Team Collaboration
Since you'll be working closely with Field Operations and NOC teams, share experiences that showcase your ability to collaborate effectively. Discuss how you’ve communicated technical information to non-technical team members.
✨Be Ready for On-Call Scenarios
Understand the expectations around the on-call rota and be prepared to discuss your availability and willingness to respond to urgent issues. Share any previous on-call experiences and how you managed them.
