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- Tasks: Provide IT support to colleagues and students across multiple campuses.
- Company: Join a dynamic IT team dedicated to enhancing user experience.
- Benefits: Enjoy flexible work options, including potential remote shifts.
- Why this job: Gain hands-on experience in a fast-paced environment while helping others.
- Qualifications: Technical knowledge of PC, Mac, mobile devices, and ITIL processes required.
- Other info: Ideal for those eager to improve services in education technology.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen within the IT team for a Support Engineer. Working on infrastructure and deskside support, you will be providing support to both colleagues and students across all four campuses. The successful candidate is expected to rotate and support cover on all sites. (Watford/Hemel/Luton). You will take turns on answering calls on Service Desk on a rota basis, which may be offered on an ad-hoc basis from home. The post holder will support users with PC, Mac and mobile devices along with supporting systems and services used by colleagues and students. Technical skills required are: knowledge of PC, Mac and IOS / Android devices, multifunction printers, Active Directory, networking, a working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications. You will possess excellent organisational and problem-solving skills with a keen desire to help and support people. The ideal candidate will have experience of providing excellent support services to a broad user base, the ability to \’get stuck in\’ and the attitude of wanting to improve services and solutions to teaching and learning services. An in-depth knowledge of college systems isn\’t required so long as the candidate has the skills and ability to support in a fast-paced environment. This is a great opportunity for someone to take their support skills and gain more experience an…
Support Engineer employer: Connect2TalentSolutions
Contact Detail:
Connect2TalentSolutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Familiarize yourself with the specific ITIL processes mentioned in the job description. Understanding Incident, Problem, and Change management will not only help you during the interview but also demonstrate your commitment to providing excellent support services.
✨Tip Number 2
Brush up on your technical skills related to PC, Mac, and mobile devices. Being able to confidently discuss troubleshooting methods or common issues with these devices can set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience you have in a fast-paced support environment. Share specific examples of how you've successfully resolved issues under pressure, as this aligns well with the role's requirements.
✨Tip Number 4
Show your enthusiasm for helping others. Prepare to discuss how you've gone above and beyond to support users in the past, as this attitude is crucial for the Support Engineer position.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant technical skills such as experience with PC, Mac, and mobile devices, as well as knowledge of Active Directory and ITIL processes. Use specific examples to demonstrate your problem-solving abilities.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Support Engineer role and how your background aligns with the responsibilities outlined in the job description. Mention your experience in providing support services and your desire to improve solutions.
Showcase Your Communication Skills: Since the role involves supporting both colleagues and students, emphasize your excellent communication skills. Provide examples of how you've effectively communicated technical information to non-technical users in the past.
Highlight Your Adaptability: The job requires rotating support across multiple campuses and possibly working from home. Highlight any previous experiences where you successfully adapted to changing environments or took on diverse responsibilities.
How to prepare for a job interview at Connect2TalentSolutions
✨Show Your Technical Skills
Be prepared to discuss your knowledge of PC, Mac, and mobile devices. Highlight any experience you have with Active Directory, networking, and ITIL processes, as these are crucial for the role.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved technical issues in the past. This will showcase your problem-solving skills and your ability to support users effectively.
✨Emphasize Your Customer Service Experience
Since the role involves supporting both colleagues and students, share your experiences in providing excellent customer service. Highlight your communication skills and your desire to help others.
✨Be Ready for Scenario-Based Questions
Expect questions that assess how you would handle specific support scenarios. Think about common issues users face and how you would approach resolving them, demonstrating your proactive attitude.
