At a Glance
- Tasks: Manage daily planning and scheduling for operational teams, ensuring efficient job allocation.
- Company: Join Connect2Swindon, supporting the local council with a collaborative team.
- Benefits: Temporary contract until February 2027 with opportunities for skill development.
- Other info: Dynamic work environment with a focus on teamwork and innovation.
- Why this job: Be the backbone of operations, making a real difference in your community.
- Qualifications: GCSEs in English and Maths, plus experience with scheduling software.
Connect2Swindon are recruiting an Operational Works Scheduler, to support Swindon Council on a temporary contract until February 2027.
Job Role
- To manage the day-to-day planning across all operations by ensuring jobs are adequately allocated, attended, re-booked, or forwarded as necessary.
- To monitor scheduling systems ensuring appointments made are kept by the workforce and report appointment failings immediately to the senior planner/operational supervisors.
- To work within a multi-skilled approach using appropriate IT systems to best match the needs of different operational services.
- Act as the first point of contact for Operational teams by answering phone calls via the dedicated scheduling line and supporting customer service calls when required.
- Plan work for pre- and post-inspections, reactive and scheduled repairs, and deliveries across all operational services, prioritising emergency jobs as necessary, potentially managing up to 30 operatives.
- Ensure all work orders are scheduled upon agreed service level agreements (SLAs) and completed within target timescales to meet key performance indicators (KPIs).
- Contact customers to keep them informed of any changes to agreed appointments.
Key Accountabilities
- Update and maintain operative diaries with availability, including sickness, holidays, and training, using Dynamic Resource Scheduler (or equivalent).
- Action Dynamic Scheduler lists daily, ensuring further works, missed appointments, materials requirements, and trades bookings are handled within KPI timescales.
- Operate in accordance with statutory guidance to meet operational servicing targets.
- Maintain acceptable levels of work-in-progress and backlog.
- Identify staffing or operational concerns and communicate promptly with the Operational Manager.
- Contact tenants as necessary to inform them of appointment changes.
- Maintain a positive attitude on calls without offering technical advice; refer technical matters to the Operations Manager.
- Demonstrate excellent telephone skills, including the ability to deal with irate or challenging customers calmly and professionally.
- Utilise strong problem-solving skills to resolve issues before escalation to the Operations Manager.
- Handle sensitive information with discretion.
- Employ effective negotiation skills across public, operational managers, and contractors.
Supplementary Accountabilities
- Undertake any other duties consistent with the post's grading and specialist qualifications.
- Adhere to Health & Safety requirements as outlined in the Health & Safety at Work Act 1974 and Management of Health & Safety at Work Regulations 1999.
- Cooperate with the Council to ensure compliance with statutory health and safety duties.
- Work according to training/instructions, use PPE properly, and report any hazards or risks.
- Fulfil responsibilities outlined in the Directorate Health and Safety Policy.
Knowledge & Experience
- Proficient with Word, Excel, Outlook.
- Experienced with Dynamic Resource Scheduler or equivalent scheduling software.
- Familiarity with databases and data management.
Qualifications
- Educated to GCSE Level in English and Maths, Grade A to C or equivalent.
Decision Making
- Ability to make effective decisions quickly, demonstrating initiative in problem resolution.
- Achievements through both teamwork and individual effort.
Creativity and Innovation
- Resourceful in delivering service efficiently.
- Demonstrates innovation through teamwork and individual contributions.
Additional Responsibilities
- Collaborate closely with teams to finalise schedules.
- Monitor progress against project milestones.
- Proactively manage scheduling conflicts and communicate changes swiftly.
- Generate reports and visualise operational health using software tools.
- Engage in continuous learning to improve planning methodologies and adopt emerging technologies.
We encourage applicants from all backgrounds to apply. Join us in building a workplace that empowers every individual to succeed.
Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Operational Works Scheduler in Swindon employer: Connect2Swindon
At Connect2Swindon, we pride ourselves on being an excellent employer that values diversity, inclusion, and community engagement. As a Fly Tipping Rapid Response Operative, you will enjoy a supportive work culture that encourages personal growth and development while making a tangible impact on the environment. Our commitment to employee well-being is reflected in our comprehensive training opportunities and a collaborative team atmosphere, ensuring that you feel valued and empowered in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Works Scheduler in Swindon
✨Get to Know the Local Scene
Temporary roles in logistics and supply chain often rely on local connections. Visit local businesses or warehouses and introduce yourself! You'd be surprised how often work is filled through word of mouth, so put yourself out there.
✨Leverage Industry Events
Look for trade shows, logistics expos, or supply chain seminars happening in your area. These events are goldmines for networking and often feature companies looking for temporary staff. It’s a great way to make a lasting impression!
✨Be Ready to Flex Your Skills
In temporary roles, employers want people who can easily adapt. Brush up on your knowledge of inventory management systems or logistics software—anything that can show you're ready to jump in right away. It will make you stand out!
✨Apply through Our Website!
Don't forget to check our listings at StudySmarter! We often have great temporary roles in logistics and supply chain that you can apply for directly. Getting your application in through our site is a solid step towards landing your next gig!
We think you need these skills to ace Operational Works Scheduler in Swindon
Some tips for your application 🫡
Show Off Your Logistics Know-How:When applying for a Operational Works Scheduler in logistics and supply chain, make sure to highlight your relevant skills such as inventory management, procurement knowledge, and experience with logistics software. Tailor your CV to show any specific projects or coursework you've completed that relate to the field—specifics matter!
Flexibility is Key:Since this is a temporary position, it's important to showcase your flexibility in your cover letter. Employers want to know that you can hit the ground running and adapt quickly to changing priorities, so share examples of previous roles where you've shown this adaptability.
Include Certifications and Training:If you have any relevant certifications like a Forklift License or training in supply chain management, make sure these are front and centre in your application. They really can set you apart in the logistics field, especially for a temporary role where employers may prefer someone who's ready to jump straight into the task at hand.
Why You Want This Role:In your cover letter, express why you're interested in this temporary position at Connect2Swindon. Use it as a chance to show your enthusiasm for the logistics field and how this experience will help you grow professionally. Remember, it’s about more than just the job—show us you're keen to learn and make a difference!
How to prepare for a job interview at Connect2Swindon
✨Know Your Supply Chain Basics
Brush up on fundamental supply chain concepts, like inventory management and logistics strategies. Since this is a temporary role, having a quick grasp of these basics can set you apart and show that you can hit the ground running.
✨Showcase Problem-Solving Skills
Be ready to discuss real-life scenarios where you solved logistics challenges. Interviewers love hearing how you approached issues like delays or order discrepancies, so come prepared with a couple of solid examples that highlight your critical thinking skills.
✨Stay Flexible and Open-Minded
As a temporary candidate, we need to demonstrate adaptability. Be prepared to discuss how you can quickly integrate into different teams and handle diverse tasks. This can really showcase your potential to thrive in a fast-paced environment like logistics.
✨Get Familiar with Logistics Tools
Familiarise yourself with common supply chain management software, such as SAP or Oracle. Mentioning these tools during your interview can impress your interviewer at Connect2Swindon and demonstrate your readiness to engage with their systems right away.
