At a Glance
- Tasks: Support bereaved families with compassion and professionalism while managing administrative tasks.
- Company: Join a dedicated team providing essential services in a caring environment.
- Benefits: Competitive pay, meaningful work, and the chance to make a real difference.
- Other info: Opportunity to grow in a respectful and professional setting.
- Why this job: Be part of a rewarding role that supports families during their toughest times.
- Qualifications: Strong admin skills, empathy, and experience in customer service or support roles.
The predicted salary is between 12.6 - 15.4 £ per hour.
Location: Swindon
Salary: £13.90ph
Hours: 37.5
Contract: Temporary
About the Role
We are seeking a compassionate, organised, and professional Bereavement Support Administrator and Chapel Attendant to join our dedicated team. This is a rewarding role supporting bereaved families during one of the most difficult times in their lives. You will provide administrative support, coordinate services and appointments, maintain accurate records, and assist with the day-to-day operation of the chapel, ensuring all visitors receive a respectful and caring experience. The successful candidate will demonstrate empathy, discretion, and excellent organisational skills, while maintaining the highest standards of professionalism and customer service.
Key Responsibilities
- Act as a first point of contact for bereaved families, funeral directors, and other stakeholders.
- Provide sensitive and professional support via telephone, email, and face-to-face interactions.
- Process bookings, appointments, and documentation accurately and efficiently.
- Maintain confidential records in accordance with data protection requirements.
- Prepare correspondence, reports, and service documentation.
- Liaise with internal departments and external agencies to ensure the smooth delivery of services.
About You
We are looking for someone who:
- Has excellent administrative and organisational skills.
- Demonstrates empathy, patience, and emotional resilience.
- Possesses strong communication and customer service abilities.
- Can work professionally and sensitively with people from diverse backgrounds and faiths.
- Has experience working in an administrative, customer-facing, or support role.
- Is confident using Microsoft Office applications and database systems.
- Can work effectively both independently and as part of a team.
- Maintains confidentiality and professionalism at all times.
Essential Requirements
- Experience in an administrative or customer service environment.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities and work accurately under pressure.
- A commitment to providing excellent customer care during sensitive circumstances.
Desirable Requirements
- Experience working within bereavement services, funeral services, healthcare, local government, or a similar sector.
- Knowledge of relevant legislation, policies, and procedures.
- Experience coordinating events or services.
How to Apply
If you are compassionate, organised, and committed to delivering exceptional support during life's most challenging moments, we would love to hear from you. Apply today and help us provide dignified, professional, and caring services to our community.
Bereavement Support Administrator and Chapel Attendant in Swindon employer: Connect2Swindon
Connect2Swindon is an excellent employer for those passionate about making a difference in children's lives. With a supportive work culture that promotes hybrid working, employees benefit from flexible arrangements while being part of a motivated team dedicated to driving positive change in child protection. Opportunities for professional growth and development are abundant, ensuring that every team member can thrive in their role.
