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- Tasks: Be the friendly voice for customers, resolving inquiries and ensuring satisfaction.
- Company: Join CSG Recruitment Solutions, a trusted partner of Kent County Council.
- Benefits: Enjoy competitive pay, free lunches, excellent training, and career growth opportunities.
- Why this job: Make a real impact by helping customers while growing your skills in a supportive environment.
- Qualifications: Strong communication skills and a knack for problem-solving are key; CRM experience is a plus.
- Other info: This is a full-time, permanent position with a dynamic team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a dedicated Customer Service Representative to join our client's dynamic team on a full time, permanent basis. As the first point of contact for customers, you will play a vital role in ensuring exceptional service, resolving inquiries, and maintaining customer satisfaction. In return, our client offers an excellent benefit package including a competitive salary range, excellent training and career growth opportunities, free lunches and much more! Key duties Respond promptly and professionally to customer inquiries via telephone, email and online chat Maintain a good understanding of company products, services, and policies to provide accurate information. Update customer accounts and records in the company's CRM system. Collaborate with internal teams to ensure customer concerns are addressed efficiently. Follow up on customer inquiries to ensure resolutions meet expectations Handle complaints with empathy and escalate complex cases to the appropriate team when necessary.Candidate Attributes Excellent communication and interpersonal skills. Ability to remain calm under pressure and handle challenging situations professionally. Proficiency in using CRM software and basic computer applications. Ability to work independently and as part of a team.CSG Recruitment Solutions is a trading style of Commercial Services Trading LTD – A company wholly owned by Kent County Council. CSG Recruitment Solutions is an equal opportunities Employ…
Customer Service Representative employer: Connect2staff
Contact Detail:
Connect2staff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various customer inquiries.
✨Tip Number 2
Research our company’s products and services thoroughly. Being knowledgeable about what we offer will not only impress your interviewers but also allow you to demonstrate your commitment to providing exceptional customer service.
✨Tip Number 3
Prepare examples from your past experiences where you successfully resolved customer issues or complaints. This will showcase your problem-solving skills and ability to handle challenging situations, which are crucial for this role.
✨Tip Number 4
Practice your communication skills, especially in a calm and professional manner. Role-playing with a friend or family member can help you refine your approach to handling customer interactions effectively.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key duties and candidate attributes required for the Customer Service Representative position, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Mention specific situations where you resolved inquiries or handled complaints effectively, showcasing your communication skills.
Showcase Your Skills: Make sure to highlight your proficiency in CRM software and any relevant computer applications. Provide examples of how you've used these tools in past roles to improve customer satisfaction.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role. Mention why you want to work with this particular company and how you align with their values.
How to prepare for a job interview at Connect2staff
✨Showcase Your Communication Skills
As a Customer Service Representative, excellent communication is key. Practice articulating your thoughts clearly and concisely. Be prepared to demonstrate how you've effectively communicated with customers in past roles.
✨Familiarize Yourself with the Company
Research the company’s products, services, and policies. This knowledge will help you answer questions accurately and show that you're genuinely interested in the role and the company.
✨Prepare for Common Scenarios
Think about common customer service scenarios, such as handling complaints or resolving inquiries. Prepare examples from your experience that highlight your problem-solving skills and ability to remain calm under pressure.
✨Demonstrate Team Collaboration
Since collaboration with internal teams is essential, be ready to discuss how you've worked with others to resolve customer issues. Highlight your ability to work both independently and as part of a team.
