At a Glance
- Tasks: Support families and schools by coordinating safe travel arrangements and managing budgets.
- Company: Join Luton Borough Council's innovative team at Connect2Luton.
- Benefits: Earn £20.96 per hour with opportunities for training and development.
- Other info: Flexible working hours and a supportive environment focused on equality and inclusion.
- Why this job: Make a real difference in people's lives while promoting independence and service improvement.
- Qualifications: Leadership experience, strong communication skills, and a knack for problem-solving.
The predicted salary is between 20.96 - 20.96 £ per hour.
Travel Assistance Officer Connect2Luton are excited to recruit a Travel Assistance Officer paying £20.96 per hour on behalf of Luton Borough Council.
Main purpose of position Working in the Travel services team, alongside with a team of Travel Options Officers and ensuring travel arrangements are provided safely, effectively and in line with statutory guidance.
Supporting families, schools, transport providers and partner agencies, you will oversee assessments, appeals, travel planning and budget management, helping to deliver high-quality services that promote independence and value for money.
As a Travel Assistance Lead you will be responsible for: Supporting a team of Travel Options Officers.
Managing travel assistance eligibility assessments and appeals.
Overseeing complex cases, risk assessments and complaints.
Planning and coordinating appropriate travel solutions for service users.
Managing Personal Travel Budgets and contributing to wider budget management.
Maintaining accurate records, reporting and performance information.
Building strong relationships with families, schools, transport providers and partner agencies.
Supporting continuous service improvement and compliance with statutory requirements.
Skills and Experience Demonstrable leader experience, including staff supervision and budget management.
Experience of coordination of services.
Strong negotiation and influencing skills.
Experience managing complex casework and customer-focused services.
Ability to analyse data, prepare reports.
Experience using Microsoft Office and management information systems.
Understanding importance of home-to-school transport, SEND and/or Adult Social Care transport services.
Understanding of equality, diversity and inclusion within service delivery.
Excellent organisational, communication and problem-solving skills.
Additional Requirements Willingness to undertake relevant training, including Safeguarding and GDPR.
Ability to attend meetings outside normal office hours when required.
Ability to travel across the Borough and wider region.
About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract and interim roles at the Council.
We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.
Connect2Luton is a trading style of Luton
Travel Assistance Officer employer: Connect2Luton
Luton Borough Council, through Connect2Luton, offers a supportive and inclusive work environment for the Accounts Receivable Officer role, where employees are valued and encouraged to grow professionally. With a strong focus on employee development, you will have access to training opportunities and the chance to contribute to meaningful community services in Luton. The council's commitment to equal opportunities ensures a diverse workplace that fosters collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Assistance Officer
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Connect2Luton.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Connect2Luton. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Travel Assistance Officer
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Connect2Luton, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Connect2Luton and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Connect2Luton. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Connect2Luton
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Connect2Luton.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Connect2Luton.
