Tenancy Officer

Connect2Luton are excited to recruit a Tenancy Officer on behalf of Luton Borough Council.\\n\\nMain purpose of position:\\n\\nResponsible for the delivery of an effective and highly efficient tenancy management service. This will include tenancy management and tenancy support working across Housing Operations areas.\\n\\nYou will be responsible to:\\n\\nResponsible for the tenancy management of a patch of Council owned properties, with advice and support from higher level tenancy officers on more complex issues, ensuring that all standards and performance targets are met. Respond to telephone, written and face to face enquiries across a full range of tenancy management activities.

Operate in an efficient and customer focused manner.\\nUndertake visits, inspections, tenancy audits, maintaining accurate and timely records and ensuring that tenancy conditions are kept to at all times. Ensure that properties are brought up to standard where issues are identified on audits and other visits working with other services, e.g. BTS, Children's Services and Adult Social Care as and when necessary.\\nTake all appropriate action to enforce the conditions of tenancy including the prevention of housing fraud.

For all legal action as necessary take and prepare statements, prepare and serve notices for court, attend court hearings and carry out evictions.\\nCarry out tenancy support for high risk cases, such as hoarders, mental health, drugs and alcohol, and hold and manage a case list taking the appropriate actions when necessary. Ensure that safeguarding alerts are made where necessary.\\nDevelop and maintain a current working knowledge of housing law and best practice in relation to all tenancy related matters to provide detailed, appropriate housing advice and information.\\nDeliver tenancy sustainability through the provision of appropriate support to tenants and leaseholders. Liaise with internal teams and services to ensure appropriate advice and timely visits are provided.

Attend regular case conference and provide briefings/reports when needed.\\nEnsure that tenancy notice and terminations are managed efficiently with a view to minimise rent loss.\\nComplete tenancy viewings and sign ups. Link into Tenant Participation, Concierge and Inspection and other housing services as required.Skills and Experience:\\n\\nExperience of systems and processes and undertaking administrative work within a tenancy management or similar environment\\nAble to provide technical advice, offer realistic solutions to routine issues and deal professionally with matters within the working remit\\nAble to work to meet deadlines and targets, work on own initiative, priorities and organize demanding workloads\\nIn depth knowledge of equality issues and substantial commitment to equal opportunities, particularly in relation to Housing Services\\nKnowledge of current housing legislation, regulations and practice including knowledge of housing issues, needs and operations\\nAble to attend meetings and undertake work outside of normal office hours, including weekends and able to respond to emergencies outside normal office hours\\nFull driving license with business insurance and access to own car or be able to travel around Luton and surrounding areas About Us\\n\\nLuton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council.\\n\\nOur heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.\\n\\nWe are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.\\n\\nConnect2Luton is a trading style of Luton & Kent Commercial Services LLP – A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business.

It positively encourages applications from all suitably qualified and eligible candidates