At a Glance
- Tasks: Manage tenancies, support tenants, and ensure properties meet standards.
- Company: Join Connect2Luton, a local government partnership dedicated to effective housing services.
- Benefits: Enjoy flexible working hours and gain valuable experience in public service.
- Other info: Must have a driving license and be willing to work outside normal hours.
- Why this job: Make a real impact in the community while developing your skills in a supportive environment.
- Qualifications: Experience in tenancy management or similar roles; knowledge of housing law is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Connect2Luton are excited to recruit a Tenancy Officer on behalf of Luton Borough Council. Main purpose of position: Responsible for the delivery of an effective and highly efficient tenancy management service. This will include tenancy management and tenancy support working across Housing Operations areas. You will be responsible to: Responsible for the tenancy management of a patch of Council owned properties, with advice and support from higher level tenancy officers on more complex issues, ensuring that all standards and performance targets are met. Respond to telephone, written and face to face enquiries across a full range of tenancy management activities. Operate in an efficient and customer focused manner. Undertake visits, inspections, tenancy audits, maintaining accurate and timely records and ensuring that tenancy conditions are kept to at all times. Ensure that properties are brought up to standard where issues are identified on audits and other visits working with other services, e.g. BTS, Children\'s Services and Adult Social Care as and when necessary. Take all appropriate action to enforce the conditions of tenancy including the prevention of housing fraud. For all legal action as necessary take and prepare statements, prepare and serve notices for court, attend court hearings and carry out evictions. Carry out tenancy support for high risk cases, such as hoarders, mental health, drugs and alcohol, and hold and manage a case list taking the appropriate actions when necessary. Ensure that safeguarding alerts are made where necessary. Develop and maintain a current working knowledge of housing law and best practice in relation to all tenancy related matters to provide detailed, appropriate housing advice and information. Deliver tenancy sustainability through the provision of appropriate support to tenants and leaseholders. Liaise with internal teams and services to ensure appropriate advice and timely visits are provided. Attend regular case conference and provide briefings/reports when needed. Ensure that tenancy notice and terminations are managed efficiently with a view to minimise rent loss. Complete tenancy viewings and sign ups. Link into Tenant Participation, Concierge and Inspection and other housing services as required.Skills and Experience: Experience of systems and processes and undertaking administrative work within a tenancy management or similar environment Able to provide technical advice, offer realistic solutions to routine issues and deal professionally with matters within the working remit Able to work to meet deadlines and targets, work on own initiative, priorities and organize demanding workloads In depth knowledge of equality issues and substantial commitment to equal opportunities, particularly in relation to Housing Services Knowledge of current housing legislation, regulations and practice including knowledge of housing issues, needs and operations Able to attend meetings and undertake work outside of normal office hours, including weekends and able to respond to emergencies outside normal office hours Full driving license with business insurance and access to own car or be able to travel around Luton and surrounding areas About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates
Tenancy Officer in Luton employer: Connect2Luton
Connect2Luton, in partnership with Luton Borough Council, offers a dynamic work environment for Tenancy Officers, where you can make a real difference in the community. With a strong commitment to employee development and a culture that values diversity and equal opportunities, you will have access to ongoing training and support while working collaboratively with various internal teams. Located in Luton, this role provides the unique advantage of engaging directly with local residents and contributing to the sustainability of housing services in the area.
Contact Details:
Connect2Luton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Officer in Luton
✨Tip Number 1
Familiarise yourself with the latest housing legislation and regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with current or former Tenancy Officers, especially those who have worked with Luton Borough Council. They can provide valuable insights into the role and the council's expectations, which can give you an edge.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you've successfully managed tenancy issues or provided support to vulnerable tenants. This will showcase your problem-solving skills.
✨Tip Number 4
Demonstrate your customer service skills during any interactions with the recruitment team. Being able to communicate effectively and show empathy is crucial for a Tenancy Officer role.
We think you need these skills to ace Tenancy Officer in Luton
Tenancy Management
Knowledge of Housing Law
Customer Service Skills
Administrative Skills
Problem-Solving Skills
Communication Skills
Attention to Detail
Time Management
Ability to Work Independently
Conflict Resolution
Understanding of Equality Issues
Case Management
Report Writing
Driving License and Access to a Vehicle
Flexibility to Work Outside Normal Hours
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of a Tenancy Officer. Highlight key skills and experiences that align with the role.
Tailor Your CV:Customise your CV to reflect relevant experience in tenancy management or similar environments. Emphasise your administrative skills, knowledge of housing legislation, and ability to handle complex cases.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for housing services and your commitment to equal opportunities. Use specific examples from your past experiences to demonstrate how you meet the job requirements.
Proofread Your Application:Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Connect2Luton
✨Know Your Housing Legislation
Familiarise yourself with current housing laws and regulations. Being able to discuss relevant legislation during the interview will demonstrate your knowledge and commitment to the role of Tenancy Officer.
✨Showcase Your Customer Service Skills
As a Tenancy Officer, you'll be dealing with tenants regularly. Prepare examples of how you've successfully handled customer inquiries or resolved conflicts in the past to highlight your customer-focused approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding high-risk cases like hoarding or mental health issues. Think of specific situations where you provided support or took action to resolve tenancy issues.
✨Demonstrate Your Organisational Skills
The role requires managing multiple tasks and deadlines. Be ready to discuss how you prioritise your workload and ensure timely responses to tenancy management activities, showcasing your ability to stay organised under pressure.
