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For Companies At a Glance
- Tasks: Manage tenancies and provide support across Temporary Accommodation sites.
- Company: Join Luton Borough Council through Connect2Luton, a local government recruitment service.
- Benefits: Gain valuable experience in housing management with opportunities for professional growth.
- Other info: Flexible working hours and the chance to work on impactful community projects.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in tenancy management or similar roles; strong communication and problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
Connect2Luton are excited to recruit a TA Housing Officer on behalf of Luton Borough Council.
Main Purpose
Responsible for the delivery of an effective and highly efficient tenancy management service. This will include tenancy management and tenancy support working across Temporary Accommodation sites.
Responsibilities
- Responsible for the tenancy management of a patch of Council owned properties ensuring that all standards and performance targets are met. Respond to telephone, written and face to face enquiries across a full range of tenancy management activities. Operate in an efficient and customer focused manner.
- Undertake visits, inspections, tenancy audits, maintaining accurate and timely records and ensuring that tenancy conditions are kept to at all times. Ensure that properties are brought up to standard where issues are identified on audits and other visits working with other services, e.g. BTS, Children\’s Services and Adult Social Care as and when necessary.
- Take all appropriate action to enforce the conditions of tenancy including the prevention of housing fraud. For all legal action as necessary take and prepare statements, prepare and serve notices for court, attend court hearings and carry out evictions.
- Carry out tenancy support for high-risk cases, such as hoarders, mental health, drugs and alcohol, and hold and manage a case list taking the appropriate actions when necessary. Ensure that safeguarding alerts are made where necessary.
- Deliver tenancy sustainability through the provision of appropriate support to tenants and leaseholders. Liaise with internal teams and services to ensure appropriate advice and timely visits are provided. Attend regular case conference and provide briefings/reports when needed.
- Ensure that tenancy notice and terminations are managed efficiently with a view to minimise rent loss. Complete tenancy viewings and sign-ups. Link into Tenant Participation, Concierge and Inspection and other housing services as required.
Skills and Experience
- In-depth experience of administrative systems and processes and undertaking administrative work within a tenancy management or similar environment.
- Able to communicate effectively, and politely, in writing and verbally, with a range of people, including customers, internal colleagues and external agencies. Represent the service at internal and external meetings and maintain and build positive relationships.
- Able to provide complex technical advice, offer realistic solutions to routine and complex technical issues and deal professionally with matters within the working remit.
- Able to deal with financial and resource calculations and critically analyse performance information and data.
- Able to motivate and develop people.
- Able to work with self and others to meet deadlines and targets, work on own initiative, priorities and organise demanding workloads.
- In depth knowledge of current housing legislation, regulations and practice including detailed knowledge of housing issues, needs and operations.
- Member of the Chartered Institute of Housing, or equivalent qualification or equivalent experience.
- Able to attend meetings and undertake work outside of normal office hours, including weekends and able to respond to emergencies outside normal office hours.
- Full driving license with business insurance and access to own car or be able to travel around Luton and surrounding areas.
About Us
Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council.
Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.
We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.
Connect2Luton is a trading style of Luton & Kent Commercial Services LLP – A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
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TA Housing Officer employer: Connect2Luton
Contact Detail:
Connect2Luton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TA Housing Officer
✨Tip Number 1
Get to know the company! Research Luton Borough Council and Connect2Luton. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a TA Housing Officer.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to tenancy management and customer service. Role-play with a friend or use our resources to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace TA Housing Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the TA Housing Officer role. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the position.
Showcase Your Communication Skills: Since this role involves a lot of interaction with tenants and other stakeholders, demonstrate your communication skills in your written application. Use polite and professional language, and make sure to proofread for any errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our organisation there!
How to prepare for a job interview at Connect2Luton
✨Know Your Tenancy Management Stuff
Make sure you brush up on your knowledge of tenancy management and housing legislation. Familiarise yourself with the specific responsibilities of a TA Housing Officer, as well as any recent changes in housing laws that might affect your role.
✨Show Off Your Communication Skills
Since you'll be dealing with a range of people, practice how you communicate both verbally and in writing. Prepare examples of how you've effectively handled enquiries or resolved issues in the past, as this will demonstrate your ability to connect with tenants and colleagues alike.
✨Be Ready for Real-Life Scenarios
Think about potential challenges you might face in the role, such as dealing with high-risk cases or enforcing tenancy conditions. Prepare to discuss how you would approach these situations, showcasing your problem-solving skills and empathy.
✨Demonstrate Your Team Spirit
Collaboration is key in this role, so be prepared to talk about your experience working with internal teams and external agencies. Highlight instances where you've built positive relationships and contributed to successful outcomes, as this will show you're a team player.