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- Tasks: Provide expert advice and support for licensing enquiries and applications.
- Company: Join Connect2Luton, a dynamic partnership with Luton Borough Council focused on public service.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and development.
- Why this job: Make a real impact in your community while gaining valuable experience in licensing and compliance.
- Qualifications: Strong communication skills and knowledge of licensing law are essential; training provided.
- Other info: This role offers a chance to engage with diverse stakeholders and enhance your career in public service.
The predicted salary is between 36000 - 60000 £ per year.
Connect2Luton are excited to recruit a Senior Licensing Officer on behalf of Luton Borough Council.
Main purpose of position: Provide high level advice, guidance and technical support for the Licensing Service including acting as first point of contact for those enquiries and applications from service users on licensing matters.
You will be responsible to:
- Deal with and progress a broad range of complex enquiries from a range of service users, from licence applicants to the general public and all other service users. Refer matters as appropriate.
- Progress a caseload of applications in specialist areas of Licensing requiring close liaison with Senior Licensing Officers. This will include pre-application through to the provision of detailed and accurate information provided to deadlines for report preparation and decision making.
- Effectively maintain manual and computerised records including the operation of the Licensing database, inputting, retrieving and manipulating data to provide accurate information in response to service requests.
- Ensure that data is available for planning, forecasting and compilation of reports, KPIs and statutory public registers.
- Liaise with external organisations to ensure that all pre-licensing or registration criteria are met and carry out inspections on licensed premises where required.
- Investigate complaints and take appropriate action as required including issuing warnings, drafting reports for decision making and referring matters to Licensing Panel or Sub-Committee where applicable, preparing statements and conducting interviews under PACE, preparing standard reports for Licensing Panel or Sub-Committee and attending Licensing Panel or Sub-Committee and Court to give evidence if required.
- Provide administrative co-ordination and lecturing support on any other training programme operated by the Licensing Service.
Skills and Experience:
- Able to communicate and deal politely and tactfully, including in an interviewing capacity, with a wide range of people, in person and by telephone.
- Able to read complex letters, and work procedures, write a range of letters and process applications.
- Undertake investigative and basic project work within deadlines and targets.
- Able to maintain accurate manual and computer-based records.
- Demonstrable knowledge of Licensing law and awareness of licensing enforcement procedures.
- Knowledge of the Licensing Act 2003.
- Knowledge of Hackney Carriage and Private Hire Licensing.
- Training relevant to licensing inspections.
About Us: Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.
Senior Licensing Officer employer: Connect2Luton
Contact Detail:
Connect2Luton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Licensing Officer
✨Tip Number 1
Familiarise yourself with the Licensing Act 2003 and other relevant legislation. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the licensing field. Attend local government meetings or industry events to connect with current Licensing Officers and gain insights into the role and its challenges.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think about how you would handle complex enquiries or complaints, as this will showcase your problem-solving skills and ability to manage difficult situations.
✨Tip Number 4
Research Luton Borough Council and Connect2Luton’s values and recent initiatives. Showing that you align with their mission and understand their current projects can set you apart from other candidates.
We think you need these skills to ace Senior Licensing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Senior Licensing Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in licensing law and enforcement procedures. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle complex enquiries and applications.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and provide specific examples of your past work that relate to the key responsibilities mentioned in the job description. Highlight your communication skills and experience in dealing with diverse service users.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Senior Licensing Officer.
How to prepare for a job interview at Connect2Luton
✨Know Your Licensing Laws
Familiarise yourself with the Licensing Act 2003 and other relevant legislation. Being able to discuss specific laws and how they apply to various scenarios will demonstrate your expertise and readiness for the role.
✨Prepare for Complex Enquiries
Anticipate questions related to handling complex licensing enquiries. Think of examples from your past experience where you successfully navigated similar situations, showcasing your problem-solving skills.
✨Showcase Your Communication Skills
As a Senior Licensing Officer, you'll need to communicate effectively with a diverse range of people. Prepare to discuss how you've handled difficult conversations or provided guidance in previous roles.
✨Demonstrate Organisational Skills
Highlight your ability to maintain accurate records and manage a caseload efficiently. Be ready to explain your methods for staying organised and meeting deadlines, especially when dealing with multiple applications.
