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- Tasks: Manage Council Tax billing and collection, ensuring accurate processing and communication.
- Company: Join Luton Borough Council through Connect2Luton, a supportive local government initiative.
- Benefits: Gain valuable experience in public service with opportunities for professional growth.
- Why this job: Make a difference in your community while developing essential administrative skills.
- Qualifications: Experience in office environments and strong communication skills are essential.
- Other info: Be part of a diverse team committed to equal opportunities and community service.
Connect2Luton are excited to recruit a Council Tax Officer on behalf of Luton Borough Council. Please ensure you read the below overview and requirements for this employment opportunity completely.
Main purpose of position: To work as a member of the team responsible for the billing administration and collection of Council Tax.
You will be responsible to:
- Process credit balance reports and promptly action refunds, suspense items and transfers, new and cancelled Direct Debits for Council Tax.
- Amendments including changes to occupation, banding, direct debits, entitlement to reliefs, discounts, exemptions and changes to payment method.
- Deal with all correspondence and other forms of communication and update and maintain manual and computer records and systems in line with pre-determined targets.
- Assist in determination of statutory reliefs, discounts and exemptions from Council Tax and systematic renewals of entitlement. Make referrals to visiting officers for void cases, exemptions and occupations.
- Update the Council Tax list to agreed standards, including balancing to the Valuation Officer totals where appropriate.
- Assist in the delivery of local and national key performance indicators (for example telephone response times, letter reply to standards and Council Tax collected).
Skills and Experience:
- Demonstrable experience of working in an office environment, using and maintaining manual and computerised systems.
- Able to communicate verbally and in writing with a wide range of customers.
- Able to use and accurately maintain manual and computer records.
- Able to plan and organise own workload to meet deadlines and targets.
- Able to add, subtract, multiply and divide.
- Demonstrable knowledge of high-volume billing procedures.
- Attained IRRV technician or working toward such qualification, or relevant experience.
About Us: Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.
Council Tax Officer in Luton employer: Connect2Luton
Contact Detail:
Connect2Luton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Officer in Luton
✨Tip Number 1
Get to know the company! Research Luton Borough Council and Connect2Luton. Understanding their values and mission can help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to council tax processes and customer service. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Council Tax Officer at Luton Borough Council.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Council Tax Officer in Luton
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description carefully. It’s important to understand what Luton Borough Council is looking for in a Council Tax Officer so you can tailor your application accordingly.
Showcase Your Relevant Experience: When writing your application, highlight any experience you have in billing procedures or office environments. We want to see how your skills align with the responsibilities of the role, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. This will help us quickly see why you’re a great fit for the position without getting lost in unnecessary details.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it’s super simple to do!
How to prepare for a job interview at Connect2Luton
✨Know Your Stuff
Make sure you brush up on council tax regulations and billing procedures. Familiarise yourself with common exemptions, discounts, and the processes involved in handling direct debits. This knowledge will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Communication Skills
As a Council Tax Officer, you'll be dealing with a variety of customers. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might face, like explaining a tax bill or resolving a query, to demonstrate your verbal and written communication skills.
✨Organise Your Time
Time management is key in this role. Prepare examples of how you've successfully managed workloads and met deadlines in previous jobs. You could even create a mock schedule for a typical day as a Council Tax Officer to showcase your planning skills during the interview.
✨Be Ready for Questions
Expect questions about your experience with manual and computerised systems. Think of specific instances where you've maintained records accurately or dealt with high-volume billing. Having these examples ready will help you answer confidently and show that you have the relevant experience they’re looking for.