At a Glance
- Tasks: Join a team managing Council Tax billing and collection processes.
- Company: Luton Borough Council, committed to community service and local expertise.
- Benefits: Gain valuable experience in public service with potential career growth.
- Other info: Equal opportunities employer encouraging diverse applications.
- Why this job: Make a difference in your community while developing essential office skills.
- Qualifications: Experience in an office environment and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Connect2Luton are excited to recruit a Council Tax Officer on behalf of Luton Borough Council. Please ensure you read the below overview and requirements for this employment opportunity completely.
Main purpose of position: To work as a member of the team responsible for the billing administration and collection of Council Tax.
You will be responsible to:
- Process credit balance reports and promptly action refunds, suspense items and transfers, new and cancelled Direct Debits for Council Tax.
- Amendments including changes to occupation, banding, direct debits, entitlement to reliefs, discounts, exemptions and changes to payment method.
- Deal with all correspondence and other forms of communication and update and maintain manual and computer records and systems in line with pre-determined targets.
- Assist in determination of statutory reliefs, discounts and exemptions from Council Tax and systematic renewals of entitlement. Make referrals to visiting officers for void cases, exemptions and occupations.
- Update the Council Tax list to agreed standards, including balancing to the Valuation Officer totals where appropriate.
- Assist in the delivery of local and national key performance indicators (for example telephone response times, letter reply to standards and Council Tax collected).
Skills and Experience:
- Demonstrable experience of working in an office environment, using and maintaining manual and computerised systems.
- Able to communicate verbally and in writing with a wide range of customers.
- Able to use and accurately maintain manual and computer records.
- Able to plan and organise own workload to meet deadlines and targets.
- Able to add, subtract, multiply and divide.
- Demonstrable knowledge of high-volume billing procedures.
- Attained IRRV technician or working toward such qualification, or relevant experience.
About Us: Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.
Council Tax Office in Luton employer: Connect2Luton
Luton Borough Council, through Connect2Luton, offers a supportive and inclusive work environment for the Council Tax Officer role, where employees are valued and encouraged to grow professionally. With a strong focus on community service, staff benefit from comprehensive training, opportunities for career advancement, and a commitment to work-life balance in a vibrant local government setting. Join us in making a meaningful impact while enjoying the unique advantages of working within a dedicated public sector team.
StudySmarter Expert Advice🤫
We think this is how you could land Council Tax Office in Luton
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Connect2Luton, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Connect2Luton and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Council Tax Office in Luton
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Connect2Luton and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Connect2Luton
✨Get to Know Public Sector Values
Before your interview with Connect2Luton, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Connect2Luton.
