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- Tasks: Join a team managing Council Tax billing and collection processes.
- Company: Luton Borough Council, committed to community service and local expertise.
- Benefits: Gain valuable experience in public service with potential career growth.
- Why this job: Make a difference in your community while developing essential office skills.
- Qualifications: Experience in an office environment and strong communication skills required.
- Other info: Equal opportunities employer encouraging diverse applications.
The predicted salary is between 30000 - 42000 £ per year.
Connect2Luton are excited to recruit a Council Tax Officer on behalf of Luton Borough Council. Please ensure you read the below overview and requirements for this employment opportunity completely.
Main purpose of position: To work as a member of the team responsible for the billing administration and collection of Council Tax.
You will be responsible to:
- Process credit balance reports and promptly action refunds, suspense items and transfers, new and cancelled Direct Debits for Council Tax.
- Amendments including changes to occupation, banding, direct debits, entitlement to reliefs, discounts, exemptions and changes to payment method.
- Deal with all correspondence and other forms of communication and update and maintain manual and computer records and systems in line with pre-determined targets.
- Assist in determination of statutory reliefs, discounts and exemptions from Council Tax and systematic renewals of entitlement. Make referrals to visiting officers for void cases, exemptions and occupations.
- Update the Council Tax list to agreed standards, including balancing to the Valuation Officer totals where appropriate.
- Assist in the delivery of local and national key performance indicators (for example telephone response times, letter reply to standards and Council Tax collected).
Skills and Experience:
- Demonstrable experience of working in an office environment, using and maintaining manual and computerised systems.
- Able to communicate verbally and in writing with a wide range of customers.
- Able to use and accurately maintain manual and computer records.
- Able to plan and organise own workload to meet deadlines and targets.
- Able to add, subtract, multiply and divide.
- Demonstrable knowledge of high-volume billing procedures.
- Attained IRRV technician or working toward such qualification, or relevant experience.
About Us: Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.
Council Tax Office in Luton employer: Connect2Luton
Contact Detail:
Connect2Luton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Office in Luton
✨Tip Number 1
Get to know the company! Research Luton Borough Council and Connect2Luton. Understanding their values and mission can help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Council Tax Officer.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to billing procedures and customer service. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed that you won’t find anywhere else!
We think you need these skills to ace Council Tax Office in Luton
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description carefully. It’s important to understand what Luton Borough Council is looking for in a Council Tax Officer so you can tailor your application accordingly.
Showcase Your Relevant Experience: When writing your application, highlight any experience you have in billing administration or office environments. We want to see how your skills align with the responsibilities of the role, so don’t hold back on sharing your achievements!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. This will help us quickly see how you meet the requirements and why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly and is considered promptly. Don’t miss out on this opportunity!
How to prepare for a job interview at Connect2Luton
✨Know Your Stuff
Make sure you understand the ins and outs of council tax processes. Brush up on billing administration, refunds, and exemptions. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Off Your Communication Skills
Since you'll be dealing with a wide range of customers, practice how you articulate your thoughts. Prepare examples of how you've effectively communicated in previous roles, whether verbally or in writing. This will demonstrate your ability to handle correspondence professionally.
✨Organise Your Time
The job requires you to meet deadlines and targets, so come prepared with examples of how you've successfully managed your workload in the past. Discuss any tools or methods you use to stay organised, as this will highlight your planning skills.
✨Be Ready for Technical Questions
Familiarise yourself with both manual and computerised systems used in billing procedures. Be prepared to answer questions about your experience with these systems and how you ensure accuracy in record-keeping. This will show that you have the technical know-how for the role.