At a Glance
- Tasks: Provide essential administrative support to managers and staff across the Adult Social Care department.
- Company: Join Luton Borough Council through Connect2Luton, a dynamic public sector recruitment service.
- Benefits: Gain valuable experience, flexible working hours, and opportunities for professional growth.
- Other info: Work collaboratively with a diverse team and enjoy a fulfilling career in local government.
- Why this job: Make a difference in your community while developing your skills in a supportive environment.
- Qualifications: Experience in administrative support and proficiency in IT systems like Word and Excel.
Connect2Luton are excited to recruit an Administrative Support Officer on behalf of Luton Borough Council.
Purpose of post: To provide a comprehensive and administrative support service for managers and staff across ASC. Administrative support officers in ASC are committed to the achievement of departmental service objectives and priorities. They provide support to all staff within ASC, co-ordinating specific tasks and activities across the service as well as the co-ordination of systems and processes to ensure ASC services can be delivered efficiently and effectively.
Key Responsibilities:
- Provide business and administrative support to ASC, including managers and staff, to ensure the effective performance and delivery of service priorities.
- Provide administrative support to ASC managers and staff including dealing with enquiries, telephone calls, reception duties, contacts with service users and other LBC departments, taking a proactive, customer-focused approach to achieving good outcomes for service users and their carers.
- Process invoices, ordering and other budgetary tasks for authorisation to maintain the financial operations of the service including banking payroll and maintaining appropriate financial records.
- Liaise with other LBC departments to ensure timely and efficient financial administrative processes.
- Under the direction of managers, maintain and collate management information to monitor and meet team and service quality and performance standards.
- Assist managers in analysing and interrogating performance reporting and exception reports.
- Assist with audits of ASC work for managers.
- Assist ASC staff in arranging meetings and co-ordinating arrangements for attendance.
- To attend meetings where required, taking minutes at these meetings and distributing them as directed.
- Prepare and finalise all relevant paperwork requirements for meetings.
- Assist and support managers in the recruitment of staff by co-ordinating interview arrangements and following up administrative HR processes that may be required.
- Undertake any other work commensurate with L4 grade that supports the functioning and development of ASC and the People Directorate e.g. specific projects, pieces of priority working or service reviews.
About You:
- Demonstrate experience of providing administrative support and competence in the use of IT systems, Word and Excel spreadsheet packages, administrative procedures, including experience of collating data to monitor performance and quality.
- Demonstrate experience of financial administration and use of computer-based financial recording systems.
- Demonstrate a good standard of written and oral communication skills. This post will involve liaison with team managers, fieldwork staff, colleagues in the department, and members of the public and external agencies.
- Ability to work flexibly to service demands and cope with conflicting pressures.
- Time management skills with an ability to work on your own initiative to meet given deadlines.
- Able to communicate with a wide range of people in a professional, courteous and sensitive manner, maintaining confidentiality where necessary.
- Able to self-organise and prioritise workload for completion within given time scales.
- Able to work flexibly and as an effective team member to contribute to ASC services.
- RSA 2 or WP Level 2 or equivalent experience.
- IT/MIS Systems, WP and spreadsheet packages, administrative procedures, including using database.
- Able to work from various locations throughout the Borough as required.
- Able to work occasional additional hours, in agreement with a line manager, to meet service needs.
Administrative Support Officer in Luton employer: Connect2Luton
Connect2Luton, in partnership with Luton Borough Council, offers a supportive and dynamic work environment for Administrative Support Officers. Employees benefit from a strong commitment to professional development, a collaborative culture, and the opportunity to make a meaningful impact within the community. With a focus on equal opportunities and a wealth of public sector expertise, this role provides a unique chance to contribute to essential services while enjoying flexible working arrangements across the borough.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Support Officer in Luton
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at Luton Borough Council or similar organisations. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for interviews like a pro! Research common questions for administrative roles and practice your answers. Remember, it’s all about showcasing your organisational skills and ability to handle multiple tasks efficiently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates directly from us, making your job search smoother.
We think you need these skills to ace Administrative Support Officer in Luton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the key responsibilities of the Administrative Support Officer role. We want to see how you can contribute to the ASC team's objectives!
Show Off Your Skills:Don’t forget to showcase your IT skills, especially with Word and Excel. We’re looking for someone who can handle financial administration and data collating like a pro, so let us know about your relevant experience!
Be Clear and Concise:When writing your application, keep it clear and to the point. Good written communication is key for this role, so make sure your application reflects that. We appreciate straightforwardness!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly. We can’t wait to hear from you!
How to prepare for a job interview at Connect2Luton
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administrative Support Officer. Familiarise yourself with the key tasks mentioned in the job description, like providing business support and managing financial records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your IT Skills
Since the role requires competence in IT systems, especially Word and Excel, be prepared to discuss your experience with these tools. Bring examples of how you've used them in previous roles, whether it's for data collation or financial administration. If possible, practice using these applications beforehand to feel confident during the interview.
✨Prepare for Customer-Focused Scenarios
Given the emphasis on a proactive, customer-focused approach, think of examples from your past where you've successfully dealt with enquiries or provided excellent service. Be ready to explain how you handled challenging situations and what outcomes you achieved, as this will highlight your ability to communicate effectively with a wide range of people.
✨Demonstrate Your Time Management Skills
Time management is crucial for this role, so come prepared with examples of how you've prioritised tasks and met deadlines in previous positions. You might want to share specific strategies you use to stay organised, especially when juggling multiple responsibilities. This will show that you can handle the demands of the job efficiently.
