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- Tasks: Join our team to manage Council Tax billing and collection efficiently.
- Company: Connect2Luton, a partnership with Luton Borough Council.
- Benefits: Gain valuable experience in local government and develop your skills.
- Why this job: Make a difference in your community while building your career.
- Qualifications: Experience in an office environment and strong communication skills required.
- Other info: Equal opportunities employer encouraging diverse applications.
The predicted salary is between 36000 - 60000 £ per year.
Connect2Luton are excited to recruit a Council Tax Officer on behalf of Luton Borough Council.
Main purpose of position: To work as a member of the team responsible for the billing administration and collection of Council Tax.
You will be responsible to:
- Process credit balance reports and promptly action refunds, suspense items and transfers, new and cancelled Direct Debits for Council Tax.
- Amendments including changes to occupation, banding, direct debits, entitlement to reliefs, discounts, exemptions and changes to payment method.
- Deal with all correspondence and other forms of communication and update and maintain manual and computer records and systems in line with pre-determined targets.
- Assist in determination of statutory reliefs, discounts and exemptions from Council Tax and systematic renewals of entitlement.
- Make referrals to visiting officers for void cases, exemptions and occupations.
- Update the Council Tax list to agreed standards, including balancing to the Valuation Officer totals where appropriate.
- Assist in the delivery of local and national key performance indicators (for example telephone response times, letter reply standards and Council Tax collected).
Skills and Experience:
- Demonstrable experience of working in an office environment, using and maintaining manual and computerised systems.
- Able to communicate verbally and in writing with a wide range of customers.
- Able to use and accurately maintain manual and computer records.
- Able to plan and organise own workload to meet deadlines and targets.
- Able to add, subtract, multiply and divide.
- Demonstrable knowledge of high-volume billing procedures.
- Attained IRRV technician or working toward such qualification, or relevant experience.
About Us: Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.
Council Tax Office in England employer: Connect2Luton
Contact Detail:
Connect2Luton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Office in England
✨Tip Number 1
Network like a pro! Reach out to people in the local government sector, especially those who work at Luton Borough Council. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of council tax processes. Be ready to discuss how you would handle specific scenarios related to billing and customer communication.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed workloads and met deadlines in previous roles. This will demonstrate you're the right fit for the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Council Tax Office in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Council Tax Officer role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the position.
Showcase Your Communication Skills: Since the role involves dealing with a wide range of customers, it’s important to demonstrate your communication skills in your application. Use examples that show how you’ve effectively communicated in previous roles, both verbally and in writing.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us without any hiccups, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Connect2Luton
✨Know Your Numbers
As a Council Tax Officer, you'll be dealing with figures daily. Brush up on your basic maths skills—adding, subtracting, multiplying, and dividing. Being confident with numbers will show that you're ready to handle the billing procedures effectively.
✨Familiarise Yourself with Council Tax Processes
Make sure you understand the ins and outs of council tax billing and collection. Research common reliefs, discounts, and exemptions. This knowledge will not only help you answer questions but also demonstrate your genuine interest in the role.
✨Practice Your Communication Skills
You'll need to communicate with a wide range of customers, so practice articulating your thoughts clearly. Consider role-playing common scenarios you might encounter, such as explaining a tax bill or addressing a customer's concerns. This will help you feel more at ease during the interview.
✨Showcase Your Organisational Skills
The job requires planning and organising your workload to meet deadlines. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlighting your ability to stay organised will make you stand out as a candidate.
