At a Glance
- Tasks: Provide customer service and admin support for school bus pass schemes.
- Company: Connect2Kent, a trusted service provider for Kent County Council.
- Benefits: No weekend work, 37.5 hours a week, Monday to Friday.
- Other info: Supportive team environment with opportunities for personal growth.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Office admin experience and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
About Us
Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.
About the Role
Customer Service and Administrative support across all aspects of delivery for KCC's School bus pass schemes. Handling customer enquiries received by telephone and via email and general administrative support towards the delivery of the Kent County Council Travel Saver and Kent 16+ Travel Saver schemes.
What is the day-to-day of the role:
- Handling customer enquiries received by telephone and via email, resolving problems and providing accurate information
- Manage complaints
- Liaison with other council departments as necessary to resolve issues regarding travel arrangements
- Support for other team members during busy periods or as and when the business requires
- Plan and organise own work to identified priorities
Required Skills and Qualification
- Office administration experience
- Experience of drafting correspondence
- Experience of working with a social care environment
- Computer literacy
- Ability to organise and prioritise workload
- Be able to work with minimum supervision
Benefits
No weekend working. 37.5 hours per week. Monday - Friday 09:00-17:00
APPLY NOW!
Concessionary Travel Assistant in Kent employer: Connect2Kent
Connect2Kent is an excellent employer that prioritises ethical values and community service, making it a rewarding place to work. With a focus on customer service and administrative support, employees enjoy a supportive work culture that fosters collaboration and prioritises work-life balance, with no weekend working hours. Opportunities for personal growth and development are encouraged, ensuring that team members can thrive in their roles while contributing positively to the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Concessionary Travel Assistant in Kent
✨Tip Number 1
Make sure you know the ins and outs of the Concessionary Travel Assistant role. Brush up on customer service skills and be ready to showcase your experience in handling enquiries and complaints. We want to see how you can bring your A-game to the team!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and via email, it’s crucial to sound friendly and professional. We recommend doing some mock calls or writing sample emails to get comfortable.
✨Tip Number 3
Show us your organisational skills! Be prepared to discuss how you prioritise tasks and manage your workload. We love candidates who can juggle multiple responsibilities while keeping everything running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who align with our values of being ethical, trustworthy, and caring.
We think you need these skills to ace Concessionary Travel Assistant in Kent
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you've handled enquiries and resolved issues in the past, as this role is all about helping people with their travel needs.
Be Clear and Concise:When drafting your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications and experiences better.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your skills align with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Connect2Kent
✨Know Your Customer Service Basics
Since the role involves handling customer enquiries, brush up on your customer service skills. Think about examples from your past experiences where you resolved issues or provided excellent service. Be ready to share these during the interview!
✨Familiarise Yourself with KCC Schemes
Take some time to research the Kent County Council's School bus pass schemes and the Travel Saver initiatives. Understanding these will not only show your interest but also help you answer questions more effectively.
✨Demonstrate Your Organisational Skills
The job requires planning and organising your workload. Prepare to discuss how you prioritise tasks and manage your time, especially during busy periods. Maybe even have a few examples ready to illustrate your approach!
✨Practice Your Communication Skills
As you'll be liaising with various departments and handling complaints, strong communication is key. Consider doing a mock interview with a friend to practice articulating your thoughts clearly and confidently.
