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- Tasks: Provide customer service and admin support for school bus pass schemes.
- Company: Join Kent County Council, a supportive and inclusive workplace.
- Benefits: No weekend work, 37.5 hours a week, Monday to Friday.
- Other info: Great opportunity for career growth in a friendly environment.
- Why this job: Make a difference in students' lives while developing your skills.
- Qualifications: Experience in office administration and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
About the Role
Customer Service and Administrative support across all aspects of delivery for KCC's School bus pass schemes. Handling customer enquiries received by telephone and via email and general administrative support towards the delivery of the Kent County Council Travel Saver and Kent 16+ Travel Saver schemes.
What is the day-to-day of the role
- Handling customer enquiries received by telephone and via email, resolving problems and providing accurate information
- Manage complaints
- Liaison with other council departments as necessary to resolve issues regarding travel arrangements
- Support for other team members during busy periods or as and when the business requires
- Plan and organise own work to identified priorities
Required Skills and Qualification
- Office administration experience
- Experience of drafting correspondence
- Experience of working with a social care environment
- Computer literacy
- Ability to organise and prioritise workload
- Be able to work with minimum supervision
Benefits
- No weekend working. 37.5 hours per week.
- Monday - Friday 09:00-17:00
Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Concessionary Travel Assistant employer: Connect2Kent
Contact Detail:
Connect2Kent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concessionary Travel Assistant
✨Tip Number 1
Make sure you know the ins and outs of the role! Familiarise yourself with KCC's School bus pass schemes and be ready to chat about how your experience aligns with customer service and administrative support. This shows you're genuinely interested and prepared.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer enquiries over the phone, it’s a good idea to rehearse common questions and responses. This will help you sound confident and capable during the interview.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you prioritise your workload and manage tasks independently. Use examples from past experiences to illustrate your ability to stay on top of things.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Concessionary Travel Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that demonstrate your skills!
Be Clear and Concise: When drafting your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly!
Tailor Your Application: Take a moment to customise your application for this role. Mention the specific skills and experiences that relate to the job description, especially your office administration and correspondence drafting experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Connect2Kent
✨Know Your Customer Service Basics
Since the role involves handling customer enquiries, brush up on your customer service skills. Think about examples from your past experiences where you resolved issues or provided excellent service. Be ready to discuss how you would handle specific scenarios related to travel arrangements.
✨Show Off Your Administrative Skills
This position requires strong office administration experience. Prepare to talk about your previous roles and how you managed correspondence and organised workloads. Bring examples of how you prioritised tasks effectively, especially during busy periods.
✨Familiarise Yourself with the Schemes
Do some research on KCC's School bus pass schemes and the Kent 16+ Travel Saver. Understanding these programmes will not only impress your interviewers but also help you answer questions more confidently. It shows that you’re genuinely interested in the role.
✨Practice Problem-Solving Scenarios
Expect to be asked about how you would handle complaints or resolve issues. Think through potential problems you might face in this role and prepare your responses. Practising these scenarios can help you articulate your thought process clearly during the interview.