At a Glance
- Tasks: Ensure high-quality care services by monitoring and improving performance of care providers.
- Company: Join Halton Borough Council, a leader in Adult Social Care.
- Benefits: Competitive salary, career development, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for growth and collaboration.
- Why this job: Be part of a team that enhances care quality for residents in Halton.
- Qualifications: GCSEs required; experience in commissioning and contract management preferred.
The predicted salary is between 29700 - 36300 £ per year.
As a Quality Assurance Officer at Halton Borough Council, you will support the commissioning, development and management of Adult Social Care and Voluntary Sector contracts to ensure services deliver high-quality, cost-effective and person-centred care.
You will monitor and improve the performance of commissioned care providers, ensuring compliance with contractual requirements, regulatory standards and Council expectations.
Working closely with providers, service users, carers, stakeholders and partner agencies, you will promote continuous improvement across Adult Social Care services in Halton.
Key Responsibilities
- Monitor and evaluate commissioned care and support services against contractual standards, quality requirements and performance indicators.
- Undertake planned and unannounced monitoring visits, spot checks and provider performance meetings, including occasional out-of-hours work.
- Develop and review contract monitoring systems, quality assurance processes and improvement action plans.
- Investigate complaints, safeguarding concerns and contractual breaches, working with regulatory bodies and relevant Council departments.
- Support the development, review and management of contracts, service specifications and Service Level Agreements.
- Analyse performance data, legislation and national and local developments to inform commissioning decisions and service improvements.
- Work with commissioners and senior managers on contract negotiations, funding arrangements, annual uplifts and tendering processes.
- Prepare monitoring reports, recommendations and performance updates for the Quality Assurance Manager and senior management.
- Engage with service users, carers, providers and stakeholders to ensure services meet the needs of Halton residents.
- Support service development projects, external funding opportunities and the effective management of commissioned services.
- Supervise team members and contribute to the wider development and delivery of Halton Borough Council's Adult Social Care priorities.
The postholder will also undertake other duties appropriate to the level and responsibilities of the role
Qualifications, Knowledge, Skills and Experience
- Applicants must have a minimum of five GCSEs or equivalent, alongside the following:
- Experience in commissioning, contracting and project management, ideally within Adult Social Care, Health or Supporting People services.
- Proven experience in contract management, performance monitoring and evaluating services against agreed quality standards and performance indicators.
- Experience of developing service specifications, monitoring quality standards and managing provider performance.
- Strong report-writing skills, including analysing information and presenting findings and recommendations to managers and senior stakeholders.
- Experience in staff supervision, line management and team leadership.
- Good knowledge of commissioning processes, contract procedures and the Adult Social Care market.
- Excellent written and verbal communication, negotiation and interpersonal skills.
- Strong IT and analytical skills, with the ability to interpret performance data and produce accurate reports.
- Ability to work collaboratively with providers, service users, carers, stakeholders and partner agencies.
- Ability to work independently, exercise professional judgement, manage competing priorities and adapt to changing demands.
- A commitment to improving the quality, value for money and outcomes of Adult Social Care services for residents of Halton.
Connect2Halton is a trading style of Halton & Kent Commercial Services LLP- A joint venture between Halton Borough Council & Commercial Services Kent Ltd.
Connect2Halton is an equal opportunities Employment Agency & Business.
- It positively encourages applications from all suitably qualified and eligible candidates
- #J-18808-Ljbffr
Quality Assurance Officer - Care Home in Winsford employer: Connect2Halton
Halton Borough Council is an excellent employer, offering a supportive work culture where employees can thrive while contributing to meaningful community projects. As a Pay Officer, you will benefit from a collaborative team environment, opportunities for professional growth, and the flexibility of a hybrid working arrangement after the initial on-site period at the DCBL Stadium in Widnes. Join us to make a real impact while enjoying competitive pay and a commitment to equal opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Officer - Care Home in Winsford
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Connect2Halton.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Connect2Halton.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Connect2Halton, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Quality Assurance Officer - Care Home in Winsford
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Connect2Halton.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Connect2Halton.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Connect2Halton. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Connect2Halton. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Connect2Halton
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Connect2Halton’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
