Complaints Officer in Runcorn

We are currently seeking a dedicated Children\’s Social Care Complaints Officer to join our team and support the effective management of feedback and complaints within Children\’s Services. This is a vital role ensuring that concerns raised by children, families, and professionals are handled with empathy, accuracy, and professionalism.

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

Please note this is a 20 – 25 hours per week temporary post.

Key Responsibilities

Manage live complaints within the CSC system, ensuring timely responses and appropriate follow-up actions.
Deal with live complaints in the system that need responses/action/follow up.
Liaise with social workers, team managers, and service leads to gather information and support complaint investigations.
Ensure all cases are logged, tracked, and progressed in line with statutory timescales and internal policies.
Prepare written responses, summaries, and updates to ensure complainants are kept fully informed.
Identify themes or issues arising from complaints to support service learning and improvement.
Maintain accurate records and uphold confidentiality and safeguarding requirements at all times.About You

Experience working within Children\’s Social Care, customer relations, complaints handling, or a similar environment.
Strong communication skills with the ability to manage sensitive or challenging situations professionally.
Excellent attention to detail and the ability to prioritise a busy caseload.
Confident working with multiple systems and producing high-quality written responses. xiskglj Connect2Halton is a trading style of Halton & Kent Commercial Services LLP- A joint venture between Halton Borough Council & Commercial Services Kent Ltd. Connect2Halton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates