At a Glance
- Tasks: Conduct property inspections, oversee repairs, and engage with residents to ensure quality service.
- Company: Hackney Council, dedicated to community-focused housing services.
- Benefits: Competitive daily pay, diverse work environment, and opportunities for professional growth.
- Other info: Join a diverse team that values inclusivity and community engagement.
- Why this job: Make a real difference in the lives of residents while developing your technical skills.
- Qualifications: Building-related qualification or equivalent experience in maintenance roles.
The predicted salary is between 33750 - 41250 £ per year.
The London Borough of Hackney is seeking a proactive, resident-focused Technical Support Officer to join our responsive repairs team. In this role, you will help maintain a portfolio of approximately 5,000 social housing units, including estate environs and leaseholder liabilities. You will play a crucial part in investigating defects, specifying remedial works, overseeing contractor progress, and ensuring high-quality, compliant repair outcomes for our residents.
Key Responsibilities
- Surveys & Inspections: Conduct property inspections to identify technical defects (such as dampness), specify repair works, produce accurate estimates, and plan maintenance programmes.
- Contractor & Project Oversight: Monitor work carried out by contractors and the Direct Labour Organisation (DLO), performing post-inspections to ensure quality, health and safety compliance, and minimal disruption to residents.
- Resident & Stakeholder Engagement: Serve as a clear, empathetic point of contact for residents. Manage complaints, answer enquiries from Councillors and the public, and attend Area Panels or public forums.
- Service Delivery: Support the Repairs Call Centre on a duty rota basis, coordinate the "repairs journey" from start to finish, and assist with Section 20 leaseholder consultation processes.
- Compliance & Administration: Maintain repairs histories, manage process controls and budgets, and adhere to Health & Safety legislation, CDM 2015 regulations, and Council policies.
Key Requirements
- Experience & Qualifications: Building-related qualification (HND/HNC) or equivalent experience gained in a similar building maintenance role. Demonstrated experience working within a diverse community, liaising with tenants, leaseholders, contractors, and internal teams. Experience in conducting property inspections, writing defect specifications, and preparing estimates.
- Skills & Knowledge: Deep technical knowledge of construction details and defect pathology across domestic dwellings, including high-rise developments. Solid understanding of Health & Safety regulations, including CDM 2015. Knowledge of Disrepair, EPA, Party Wall legislation, or Section 20 consultation is highly desirable. Proficiency in applying Schedule of Rates, recording payments, and using spreadsheets/databases. Strong communication, negotiation, and presentation skills. Flexibility to attend evening meetings when required. Desirable: Full UK driving licence and access to a personal vehicle for site visits.
Our Values & Culture
At Hackney, we aim to build a place that celebrates diversity and ensures everyone feels valued, included, and involved. We look for candidates who embody our core values: Proud, Ambitious, Pioneering, Open, Proactive, and Inclusive Resident-Centric: Committed to delivering excellent customer service with empathy and clarity. Accountable & Safe: Dedicated to health and safety, zero tolerance for discrimination, and taking ownership of projects from start to finish.
Technical Support Officer employer: Connect2Hackney
Connect2Hackney is an exceptional employer that fosters a collaborative and inclusive work culture, allowing Senior Cloud Engineers to thrive in a dynamic environment. With a strong commitment to professional development, employees are encouraged to grow their skills while contributing to innovative projects that enhance the community. Located in the vibrant London Borough of Hackney, you will enjoy the unique advantage of working in a diverse area that values transparency and high-quality service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Connect2Hackney, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Technical Support Officer at Connect2Hackney.
We think you need these skills to ace Technical Support Officer
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Connect2Hackney
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
