At a Glance
- Tasks: Coordinate support for residents needing home adaptations, ensuring they live safely and independently.
- Company: Join Hackney Council, a diverse and inclusive workplace dedicated to community welfare.
- Benefits: Competitive pay, hybrid working, and opportunities for professional growth.
- Other info: Be part of a supportive team focused on empowering local residents.
- Why this job: Make a real difference in people's lives while developing your administrative skills.
- Qualifications: GCSE English and Maths required; strong communication and organisational skills essential.
Location: Hackney E8
Directorate: Adults, Health and Integration
Hybrid - 2 / 3 Days in the Office
Start: ASAP
Length: 6 Months
Pay: £21.53 Per Hour PAYE / £29.01 Per Hour Umbrella
About the Role
Are you an organised, empathetic administrative professional looking to make a meaningful difference in the lives of local residents? The London Borough of Hackney is seeking a dedicated Disabled Facilities Grant (DFG) Service Coordinator to join the Adult Social Care team. In this vital role, you will be the primary point of contact for residents, carers, and families accessing the DFG Home Adaptations Service, ensuring they receive person-centred support to live safely and independently in their homes.
Key Responsibilities
- First Point of Contact: Serve as the welcoming face and voice of the DFG Home Adaptation Service, addressing queries from residents, internal staff, and external partners via phone, email, letter, and in person.
- Application & Case Management: Efficiently process incoming DFG referrals and manage application workflows through our case management systems.
- Resident Support: Carry out occasional home visits to assist residents with administrative tasks when needed, delivering a supportive and person-centred service.
- Operational & Administrative Care: Manage essential tasks, including minute-taking, document management, updating records, collecting customer survey feedback for KPIs, and processing purchase orders and invoices.
- Collaborative Partnership: Work closely with cross-departmental teams (Housing, Health, Adult Social Care) and external DFG contractors to resolve queries and improve outcomes for residents.
What We Are Looking For
Qualifications & Essential Requirements
- GCSE English and Maths (Grade C or above, or equivalent).
- A current Enhanced DBS check.
Skills & Experience
- Administrative Expertise: Demonstrated experience managing varied office workloads, maintaining computerised databases, and processing financial documentation (invoices/POs).
- Communication & Rapport: Excellent written and verbal communication skills with the ability to convey complex information sensitively and build rapport with diverse communities.
- Organisation & Flexibility: High-level organisational skills with the proven ability to prioritise competing demands, work on your own initiative, and meet deadlines.
- Technical Skills: Strong proficiency with IT tools, spreadsheets, email, and client contact management databases.
Why Hackney?
At Hackney Council, we are committed to building an inclusive, anti-racist culture that celebrates diversity and ensures equality of opportunity for both staff and residents. We actively work to dismantle systemic barriers, empower our workforce, and support continuous learning and professional development.
Service Coordinator - Disabled Facilities Grant employer: Connect2Hackney
Connect2Hackney is an exceptional employer that fosters a collaborative and inclusive work culture, allowing Senior Cloud Engineers to thrive in a dynamic environment. With a strong commitment to professional development, employees are encouraged to grow their skills while contributing to innovative projects that enhance the community. Located in the vibrant London Borough of Hackney, you will enjoy the unique advantage of working in a diverse area that values transparency and high-quality service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator - Disabled Facilities Grant
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Connect2Hackney, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Service Coordinator - Disabled Facilities Grant
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Connect2Hackney. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Connect2Hackney. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Connect2Hackney
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Connect2Hackney.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Service Coordinator - Disabled Facilities Grant role at Connect2Hackney, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Connect2Hackney that you can think critically and act effectively under pressure.
