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For Companies At a Glance
- Tasks: Lead and empower teams to enhance customer service and operational efficiency.
- Company: Join the UK's largest local authority-owned trading company, driving innovation in public services.
- Benefits: Enjoy hybrid working, 25 days leave, birthday off, and exclusive discounts.
- Why this job: Be a key player in a fast-growing organisation making a global impact.
- Qualifications: Experience in recruitment, team leadership, and data analysis is essential.
- Other info: Exciting opportunity to shape the future of a leading organisation.
The predicted salary is between 24000 - 40000 £ per year.
Salary: up to £40,000
Location: Hackney/Hybrid
Are you an experienced operations leader with a passion for delivering exceptional service, process improvement, and team empowerment? We are looking for an Operations Manager to join Connect2Hackney, playing a vital role in overseeing customer experience, supply chain management, and quality assurance. As a senior leader in the team, you will act as a deputy to the Business Manager, ensuring seamless operations across the partnership and driving business performance.
Key Responsibilities:
- Lead, train, and manage customer service and administrative teams, ensuring high performance and professional development.
- Oversee supply chain performance, working closely with suppliers to maintain quality and efficiency.
- Implement and refine quality control processes, ensuring compliance with contractual and operational standards.
- Conduct performance audits, providing reports and insights to enhance operational effectiveness.
- Support the Business Manager in strategic decision-making, acting as deputy when required.
- Develop and enhance induction, training, and career development programs for staff.
- Work closely with executive leadership, suppliers, and stakeholders to align operations with strategic goals.
- Oversee customer satisfaction initiatives, ensuring excellent service delivery and issue resolution.
- Drive continuous improvement projects, identifying and implementing process efficiencies and automation.
What We’re Looking For:
- Experience in a fast pace recruitment environment.
- Strong supplier and stakeholder management skills, with the ability to foster partnerships.
- Experience in customer service team leadership, with a focus on training and development.
- Knowledge of data analysis to track performance metrics and inform decision-making.
- Sound commercial judgment, with a strategic mindset.
- Excellent communication, problem-solving, and time management skills.
- A self-starter, proactive in driving initiatives and leading change.
What We Offer:
- 25 days of annual leave, plus bank holidays.
- Hybrid working.
- An additional day off for your birthday to celebrate as you wish.
- Access to a generous discount scheme, including retail and gym memberships.
- Life assurance coverage.
- Health cash plan initiative.
- Companywide events.
About Commercial Services Group:
Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally. CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 33 trading brands, providing expertise ranging from HR Services, IT Services, Energy, Education Resources, Procurement and many more. Currently growing at a rate of 25% each year, CSG has expanded via an innovative buy and build model delivering an important mix of organic growth, acquisitions and strategic joint venture partnerships. Therefore, it is an exciting and interesting time to join a growing organisation and be part of shaping the future of CSG.
Recruitment Operations Manager employer: Connect2Hackney
Contact Detail:
Connect2Hackney Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recruitment Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in recruitment operations. Understanding current best practices and innovations in the field will help you stand out during discussions and interviews.
✨Tip Number 2
Network with professionals in the recruitment industry, especially those who have experience in operations management. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes or led teams in previous roles. Being able to articulate your achievements will demonstrate your capability and fit for the role.
✨Tip Number 4
Research Connect2Hackney and its values thoroughly. Tailoring your conversation to align with their mission and demonstrating your enthusiasm for their goals can make a strong impression.
We think you need these skills to ace Recruitment Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in recruitment operations and team leadership. Use specific examples that demonstrate your ability to manage customer service teams and improve processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and how your skills align with the key responsibilities of the role. Mention your experience in supplier management and data analysis to showcase your fit for the position.
Highlight Achievements: When detailing your previous roles, focus on quantifiable achievements. For instance, mention any successful projects where you improved customer satisfaction or streamlined operations, as this will resonate with the hiring team.
Prepare for Potential Questions: Think about how you would answer questions related to team management, process improvement, and strategic decision-making. Be ready to provide examples from your past experiences that demonstrate your problem-solving skills and commercial judgment.
How to prepare for a job interview at Connect2Hackney
✨Showcase Your Leadership Skills
As a Recruitment Operations Manager, you'll be leading teams. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and developed teams in the past.
✨Demonstrate Supplier Management Experience
Highlight your experience in managing suppliers and stakeholders. Discuss specific instances where you've fostered partnerships or improved supplier performance, as this is crucial for the role.
✨Prepare for Data-Driven Discussions
Since the role involves data analysis to track performance metrics, come equipped with examples of how you've used data to inform decision-making and drive operational improvements.
✨Emphasise Continuous Improvement Initiatives
Be ready to talk about any continuous improvement projects you've led. Share how you identified inefficiencies and implemented changes that enhanced service delivery or operational effectiveness.
