Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and empower teams to enhance customer service and operational efficiency.
- Company: Join the largest local authority-owned trading company in the UK, making a global impact.
- Benefits: Enjoy hybrid working, 25 days leave, birthday off, and exclusive discounts.
- Why this job: Be part of a dynamic team driving change in a rapidly growing organisation.
- Qualifications: Experience in fast-paced environments, strong leadership, and excellent communication skills required.
- Other info: Opportunity to shape the future of services across 86 countries.
The predicted salary is between 24000 - 40000 £ per year.
Are you an experienced operations leader with a passion for delivering exceptional service, process improvement, and team empowerment? We are looking for an Operations Manager to join Connect2Hackney, playing a vital role in overseeing customer experience, supply chain management, and quality assurance. As a senior leader in the team, you will act as a deputy to the Business Manager, ensuring seamless operations across the partnership and driving business performance.
Key Responsibilities:
- Lead, train, and manage customer service and administrative teams, ensuring high performance and professional development.
- Oversee supply chain performance, working closely with suppliers to maintain quality and efficiency.
- Implement and refine quality control processes, ensuring compliance with contractual and operational standards.
- Conduct performance audits, providing reports and insights to enhance operational effectiveness.
- Support the Business Manager in strategic decision-making, acting as deputy when required.
- Develop and enhance induction, training, and career development programs for staff.
- Work closely with executive leadership, suppliers, and stakeholders to align operations with strategic goals.
- Oversee customer satisfaction initiatives, ensuring excellent service delivery and issue resolution.
- Drive continuous improvement projects, identifying and implementing process efficiencies and automation.
What We’re Looking For:
- Experience in a fast pace recruitment environment.
- Strong supplier and stakeholder management skills, with the ability to foster partnerships.
- Experience in customer service team leadership, with a focus on training and development.
- Knowledge of data analysis to track performance metrics and inform decision-making.
- Sound commercial judgment, with a strategic mindset.
- Excellent communication, problem-solving, and time management skills.
- A self-starter, proactive in driving initiatives and leading change.
What We Offer:
- 25 days of annual leave, plus bank holidays.
- Hybrid working.
- An additional day off for your birthday to celebrate as you wish.
- Access to a generous discount scheme, including retail and gym memberships.
- Life assurance coverage.
- Health cash plan initiative.
- Companywide events.
Operations Manager employer: Connect2Hackney
Contact Detail:
Connect2Hackney Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the specific challenges and opportunities within the operations sector, particularly in customer service and supply chain management. This knowledge will help you demonstrate your understanding of the role during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in operations management. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams and improved processes in previous roles. Highlighting measurable outcomes will showcase your ability to drive performance and align with the company's goals.
✨Tip Number 4
Research Connect2Hackney and its parent company, Commercial Services Group, to understand their mission and values. Tailoring your conversation to reflect their objectives will show your genuine interest in the position and the organisation.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, customer service leadership, and process improvement. Use specific examples that demonstrate your ability to lead teams and manage supplier relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills align with the key responsibilities listed in the job description, particularly in areas like team empowerment and quality assurance.
Highlight Relevant Achievements: In your application, include quantifiable achievements that reflect your success in previous roles. For instance, mention any improvements in customer satisfaction scores or efficiency metrics you have driven in past positions.
Showcase Your Leadership Style: Describe your approach to team management and development in your application. Highlight any specific training or career development programs you have implemented, as this aligns well with the expectations of the Operations Manager role.
How to prepare for a job interview at Connect2Hackney
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading teams. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and developed teams in the past.
✨Demonstrate Supplier Management Experience
Since the role involves overseeing supply chain performance, highlight your experience in managing suppliers. Discuss specific instances where you improved supplier relationships or enhanced efficiency.
✨Prepare for Performance Metrics Discussion
Knowledge of data analysis is crucial for this position. Be ready to talk about how you've used data to track performance metrics and make informed decisions in previous roles.
✨Emphasise Continuous Improvement Initiatives
The company values process improvement. Share examples of continuous improvement projects you've led, focusing on the impact they had on operational effectiveness and customer satisfaction.
