Role: Senior Technical Support Officer
Location: Hackney E8
Pattern: Hybrid
Start: ASAP
Length: 4 Months +
Pay Rates: £21.53 per hour (PAYE) | £29.01 per hour (Umbrella)
Service: Building Control
Are you an experienced technical support professional with a strong background in local authority planning or building control? The London Borough of Hackney is seeking a Senior Technical Support Officer to oversee and drive the administrative and systems operations within their Building Control team.
Key Responsibilities
- Team Supervision & Support: Supervise technical support staff, providing day-to-day direction, guidance, and workload management.
- Application Validation: Validate building regulation applications, initial notices, amendments, cancellation notices, and dangerous structure notices.
- Systems Leadership: Serve as the main point of contact for the service area's IT operating systems, GIS, web systems, and electronic document archives.
- Financial Management: Read complex plans, handle fee calculations, raise invoices, request purchase orders, and chase payments.
- Customer Service: Act as a key escalation point for complex enquiries, providing technical guidance to residents, contractors, and internal stakeholders.
Requirements
- Experience: Strong operational background in administrative functions, with proven knowledge of Building Regulations legislation and application processes.
- Technical Skills: Ability to read and interpret complex architectural plans and scale drawings.
- IT Proficiency: Strong working knowledge of back-office database systems, Google Suite/Microsoft Office, and GIS platforms.
- Supervisory Capability: Experience guiding team members, managing competing priorities, and delivering under pressure.
- Education: A-Level/HND standard education or equivalent experience, with proven literacy and numeracy.
Please note due to the high number of applications only successful applicants will be contacted.
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Senior Technical Support Officer in London employer: Connect2Hackney
Hackney Education is an exceptional employer that prioritises the professional development of its staff while fostering a collaborative and innovative work culture. As an Early Years/Child Care Trainer, you will have the opportunity to make a meaningful impact on children's education in Hackney, supported by a dedicated team and access to continuous training and resources. Join us to be part of a community that values diversity, inclusion, and the growth of every individual.
