Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support adults in accessing high-quality care services and maintain essential databases.
- Company: Join the dynamic Adults Commissioning Team at Hackney Council.
- Benefits: Competitive pay, professional development, and a chance to make a real difference.
- Why this job: Be part of a team that promotes independence and wellbeing for adults in need.
- Qualifications: Experience in health or social care and strong relationship management skills.
- Other info: Opportunity for career growth in a diverse and innovative environment.
The predicted salary is between 22 - 30 £ per hour.
The Adults Commissioning Team is looking for a Brokerage Assistant to join our fast-paced, collaborative service. As a vital member of our Brokerage Team, you'll play a key role in ensuring adults in need of care and support can access high-quality services that promote independence, wellbeing and choice.
About the Role
Reporting to the Senior Brokerage Manager, you will help maintain the systems, data and processes that underpin the delivery of placements and care packages across Hackney. You will work closely with providers, social workers, health colleagues, finance teams and other internal stakeholders to make sure information is accurate, up-to-date and supports effective decision-making. This is a varied, rewarding role that offers the opportunity to develop your skills in commissioning, contract management, relationship building and care brokerage.
Key Responsibilities
- Maintain accurate databases, including care home vacancies and information on placements, support packages and associated costs.
- Liaise proactively with care providers, Brokerage Officers, Social Workers, Care Coordinators, Contract Officers and Finance teams.
- Support the sourcing, arrangement and amendment of placements in residential, nursing and supported living settings.
- Participate in the team's duty system, handling incoming calls, emails and other communications.
- Ensure systems such as Mosaic and CM2000 are updated in line with policies and procedures.
- Monitor provider compliance and report issues to Contract Officers.
- Support the development of policies and procedures within the Brokerage function.
- Maintain high-quality, accurate records for financial forecasting and community care charging.
- Uphold Hackney Council's values, including commitments to diversity, equality, personalisation and excellent customer service.
About You
We're looking for someone who is:
- Background in health or social care, including experience with residential or supported living placements.
- Comfortable managing relationships with stakeholders in a care or commissioning environment.
- Confident using IT systems to record activity, track performance and communicate effectively.
- Able to communicate clearly and assertively in writing and verbally.
- A collaborative team member who can also work independently.
- Skilled at managing your own workload, prioritising under pressure and meeting deadlines.
- Able to exercise sound judgement and make decisions based on available information.
- Good understanding of relevant legislation, data protection, commissioning practices and health/social care policy frameworks.
Why Join Us?
Working at Hackney means being part of a diverse, innovative borough committed to improving outcomes for residents. In this role, you'll help deliver truly person-centred services that support independence and wellbeing for adults with care needs. You'll also have access to ongoing professional development and opportunities to build a career within commissioning and adult social care.
How to Apply
If you are motivated, organised and passionate about helping people access the right care at the right time, we would love to hear from you. Apply now to help us shape a better Hackney.
Brokerage Assistant - Adults Commissioning Team in London employer: Connect2Hackney
Contact Detail:
Connect2Hackney Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brokerage Assistant - Adults Commissioning Team in London
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sector, especially those who work in commissioning. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by researching Hackney Council's values and recent initiatives. Show us you’re not just a fit for the role, but also for the team and the community we serve.
✨Tip Number 3
Practice your communication skills! Whether it’s handling calls or emails, being clear and assertive is key. We want to see that you can effectively liaise with various stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Hackney.
We think you need these skills to ace Brokerage Assistant - Adults Commissioning Team in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Brokerage Assistant role. Highlight your experience in health or social care, especially any work with residential or supported living placements. We want to see how your background aligns with our needs!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to demonstrate your communication skills. Use clear and assertive language in your written application to show us you can convey information effectively, just like you would in the job.
Highlight Your IT Proficiency: We rely on systems like Mosaic and CM2000, so mention any relevant IT skills you have. If you've worked with databases or similar software before, let us know! This will show us you're ready to hit the ground running.
Express Your Passion for Care: Let your enthusiasm for helping adults access quality care shine through in your application. Share any personal experiences or motivations that drive your passion for this field. We love to see candidates who genuinely care about making a difference!
How to prepare for a job interview at Connect2Hackney
✨Know Your Stuff
Make sure you brush up on the key responsibilities of a Brokerage Assistant. Familiarise yourself with the systems mentioned, like Mosaic and CM2000, and understand how they support care placements. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Communication Skills
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly and assertively. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will demonstrate your ability to manage relationships in a care environment.
✨Demonstrate Your Organisational Skills
The role requires managing multiple tasks under pressure, so come prepared with examples of how you've successfully prioritised your workload in the past. Discuss any tools or methods you use to stay organised, as this will highlight your ability to handle the demands of the job.
✨Understand the Bigger Picture
Familiarise yourself with Hackney Council's values and how they relate to the role. Be ready to discuss how you can contribute to their commitment to diversity, equality, and excellent customer service. Showing that you align with their mission will set you apart from other candidates.