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For Companies At a Glance
- Tasks: Lead the development of a new education support service for at-risk students.
- Company: Join Connect2Hackney, dedicated to improving education in Hackney.
- Benefits: Enjoy flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real impact on young lives and help create an inclusive education system.
- Qualifications: Experience in service improvement and strong relationship management skills required.
- Other info: We welcome applications from all backgrounds, especially those underrepresented in our workforce.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Connect2Hackney, the internal recruitment partner for the London Borough of Hackney, are now seeking a purpose-driven Improvement Programme Manager to join the Children and Education directorate.
You will play a pivotal role in the development of the new Hackney Education Alternative Learning Service (HEALS), a groundbreaking three-tiered support model designed to create a sustainable and inclusive education system for all children. This initiative specifically targets the high number of secondary school pupils at risk of disengagement or exclusion, aiming to provide them with the right support in the right setting.
If you are passionate about reducing school exclusions and ensuring every young person has the opportunity to flourish, learn, and achieve, we want to hear from you.
The Role
This is a senior position where you will be instrumental in ensuring our services are organised and delivered to the highest standard. Your primary responsibilities will be twofold:
- To introduce a professional business improvement perspective to service delivery, applying lean practices and a 'keep it simple' approach to organisational design.
- To provide operational capacity and value to service managers, supporting both routine delivery and the implementation of new working methods, digital applications, and programme management.
Key Responsibilities:
- Programme manage the four core workstreams for the Hackney Education Alternative Learning Service (HEALS):
- Design Hackney Education Alternative Learning Service (HEALS)
- "Processes, Panels & Pathways"
- Develop an Integrated Commissioning Framework
- Resources and Finances
- Provide hands-on capacity for a variety of tasks, including briefing stakeholders.
- Support the Director of Education with the programme management of a review of the Hackney Education Operating Model.
About You
We are looking for a collaborative and efficient individual with a proven track record in service improvement.
The ideal candidate will have:
- Broad experience in applying lean and business process improvement methodologies in a service-driven environment.
- A history of successfully documenting business processes and defining cost measurements.
- A strong background in relationship management and negotiation with internal and external stakeholders, achieving positive outcomes.
- High proficiency in relevant IT and information management systems, with the ability to present accurate and high-quality data in various formats.
If you are a purpose-driven individual who thrives on working to deadlines and is dedicated to securing better outcomes for pupils at risk of exclusion, we encourage you to apply.
Our Commitment to Diversity and Inclusion
Hackney Council is committed to being a place for everyone, celebrating diversity and ensuring all our residents and staff feel valued, included, and involved. We strive to eradicate discrimination and particularly welcome applications from disabled people, as this group is currently underrepresented in our workforce. We are also open to discussing flexible working arrangements.
Improvement Programme Manager employer: Connect2Hackney
Contact Detail:
Connect2Hackney Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Improvement Programme Manager
✨Tip Number 1
Familiarise yourself with the principles of lean methodologies and business process improvement. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role and its requirements.
✨Tip Number 2
Network with professionals in the education sector, particularly those involved in service improvement or alternative learning initiatives. Engaging with these individuals can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully implemented change or improved processes. Highlighting measurable outcomes will showcase your effectiveness in similar roles.
✨Tip Number 4
Research Hackney Council's current initiatives and challenges within the education system. Being knowledgeable about their goals and how HEALS fits into the broader picture will help you stand out as a candidate who is genuinely interested in making a difference.
We think you need these skills to ace Improvement Programme Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Improvement Programme Manager position. Understand the key responsibilities and required skills, particularly focusing on service improvement methodologies and stakeholder management.
Tailor Your CV: Customise your CV to highlight relevant experience in service improvement and programme management. Use specific examples that demonstrate your ability to apply lean practices and manage relationships with stakeholders effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for education and your commitment to reducing school exclusions. Clearly articulate how your background aligns with the goals of the Hackney Education Alternative Learning Service (HEALS) and why you are the right fit for this role.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that showcase your success in previous roles. This could be improvements in service delivery, successful project completions, or effective stakeholder negotiations that led to positive outcomes.
How to prepare for a job interview at Connect2Hackney
✨Understand the Role and Responsibilities
Make sure you thoroughly understand the key responsibilities of the Improvement Programme Manager role. Familiarise yourself with the Hackney Education Alternative Learning Service (HEALS) and be prepared to discuss how your experience aligns with their goals, particularly in reducing school exclusions.
✨Showcase Your Experience with Lean Methodologies
Since the role requires a strong background in lean and business process improvement methodologies, be ready to provide specific examples from your past work. Discuss how you've successfully implemented these practices to enhance service delivery and organisational design.
✨Highlight Relationship Management Skills
The position involves significant stakeholder engagement, so prepare to talk about your experience in relationship management. Share examples of how you've negotiated with internal and external stakeholders to achieve positive outcomes, especially in a service-driven environment.
✨Demonstrate Your Data Proficiency
As the role requires high proficiency in IT and information management systems, be prepared to discuss your experience with data presentation. Bring examples of how you've used data to inform decision-making and improve service delivery, ensuring you can present this information clearly during the interview.
