Connect2Hackney is seeking a Senior Complaints Officer (Housing) to lead investigations within the Housing Transformation Team, ensuring robust complaints handling and value-for-money services. You will work with senior managers to deliver responsive, resident-focused outcomes.
The role requires extensive experience in housing complaints and the ability to manage stage 1 and stage 2 cases, offering clear decisions and strong stakeholder relationships across teams.
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Housing Complaints Lead: Complex Investigations & Insights employer: Connect2Hackney
Hackney Education is an exceptional employer that prioritises the professional development of its staff while fostering a collaborative and innovative work culture. As an Early Years/Child Care Trainer, you will have the opportunity to make a meaningful impact on children's education in Hackney, supported by a dedicated team and access to continuous training and resources. Join us to be part of a community that values diversity, inclusion, and the growth of every individual.
