Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage complaints and ensure compliance with education regulations and data protection laws.
- Company: Join Hackney Council, a dedicated team focused on delivering quality educational services.
- Benefits: Enjoy a fixed-term contract with opportunities for professional growth and development.
- Why this job: Make a real impact in education while building relationships with diverse stakeholders.
- Qualifications: Experience in complaints handling, knowledge of GDPR, and strong communication skills required.
- Other info: A DBS check is necessary for this role.
The predicted salary is between 36000 - 60000 £ per year.
About the Role Hackney Council is seeking a highly organized and experienced Education Compliance Officer to join our team on a fixed-term contract. This is a critical role responsible for ensuring our educational services operate in line with all relevant regulations and codes of practice. The ideal candidate will be adept at managing complex complaints and ensuring strict data protection compliance, including handling Freedom of Information (FOI) and Subject Access Requests (SARs). This position requires a DBS check. Key Responsibilities Managing and investigating complaints in line with council and Ombudsman codes. Handling and processing Freedom of Information (FOI) and Subject Access Requests (SARs) efficiently and accurately. Ensuring all activities comply with General Data Protection Regulation (GDPR) and other relevant data protection legislation. Engaging with stakeholders at all levels, from service users to senior leaders, to influence positive outcomes and build effective relationships. Maintaining clear and sensitive communication with service users and providing effective updates to service managers and senior leadership. Required Skills & Experience We are looking for a candidate with a proven track record in a similar role who possesses: Extensive experience in complaints handling and investigation. Expert knowledge of data protection legislation, including GDPR, and a strong understanding of how to manage FOI and SARs. Familiarity with the Local Government Complaint Handling Code. Exceptional time management skills and the ability to prioritize a varied and demanding workload. Excellent written and oral communication skills, with the ability to communicate sensitively and effectively across all levels. Strong stakeholder engagement skills, including the ability to build rapport and influence outcomes.Knowledge of Local Authority (LA) education services is a benefit but is not essential. How to Apply If you are a dedicated and detail-oriented professional with the skills and experience to excel in this role, we encourage you to apply. Please submit your CV and a cover letter detailing your relevant experience We look forward to hearing from you! Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy
Compliance Officer (Education) employer: Connect2Hackney
Contact Detail:
Connect2Hackney Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Officer (Education)
✨Tip Number 1
Familiarise yourself with the Local Government Complaint Handling Code and relevant data protection legislation, especially GDPR. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role's requirements.
✨Tip Number 2
Network with professionals in the education compliance field. Attend local council meetings or educational seminars to meet stakeholders and gain insights into current challenges and best practices in compliance management.
✨Tip Number 3
Prepare for potential interview questions by thinking of specific examples from your past experience where you've successfully managed complaints or handled FOI and SAR requests. This will showcase your practical skills and problem-solving abilities.
✨Tip Number 4
Demonstrate your communication skills by engaging with the community or participating in forums related to education compliance. This will not only enhance your profile but also show your proactive approach to stakeholder engagement.
We think you need these skills to ace Compliance Officer (Education)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Compliance Officer position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Tailor Your CV: Highlight your relevant experience in complaints handling, data protection legislation, and stakeholder engagement in your CV. Use specific examples that demonstrate your expertise in these areas to make your application stand out.
Craft a Compelling Cover Letter: In your cover letter, address how your skills and experiences align with the requirements of the role. Be sure to mention your familiarity with GDPR and your ability to manage FOI and SARs, as these are crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Compliance Officer.
How to prepare for a job interview at Connect2Hackney
✨Know Your Regulations
Familiarise yourself with the relevant regulations and codes of practice, especially those related to education compliance. Being able to discuss GDPR, FOI, and SARs confidently will show your expertise in the field.
✨Demonstrate Your Complaint Handling Skills
Prepare examples from your past experience where you successfully managed and investigated complaints. Highlight your approach and the outcomes to showcase your problem-solving abilities.
✨Engage Stakeholders Effectively
Think about how you can demonstrate your stakeholder engagement skills during the interview. Be ready to discuss how you've built relationships and influenced positive outcomes in previous roles.
✨Communicate Clearly and Sensitively
Practice articulating your thoughts clearly and sensitively, as this role requires excellent communication skills. Consider how you would explain complex information to different audiences, ensuring you can adapt your style accordingly.
