Payroll & Pensions Officer
- Pay Rate: 23.62 per hour PAYE 31.83 per hour Umbrella
- Location: Hackney Service Centre / Hybrid (Flexible Home & Office Working)
- Service: Payroll & HR Systems
- Role Length: 3 -4 Weeks initially
- Reporting To: Payroll and Pensions Lead
About the Role
We are seeking an experienced, proactive, and detail-oriented Payroll & Pensions Officer to join the Payroll and HR Systems Team at the London Borough of Hackney.
This assignment has a dedicated focus on pension administration within the Local Government Pension Scheme (LGPS), with a key emphasis on processing pension leavers, updating member records, and handling day-to-day calculations using iTrent.
We need a specialist who can hit the ground running, operate independently from day one, and deliver accurate, high-quality service to staff, leavers, and scheme administrators.
Key Responsibilities
- Pensions & Leaver Administration: Accurately process and calculate all pension leaver documentation, service histories, certificates of pensionable pay, and member record updates for the LGPS.
- Systems Management (iTrent): Input, maintain, and validate payroll and pension transactions directly within the iTrent HR/Payroll system in line with statutory guidelines and monthly deadlines.
- Enrolment & Scheme Compliance: Support auto-enrolment and contractual enrolment processes across LGPS, as well as Teachers' Pensions and NHS schemes where applicable.
- Contribution & NIC Adjustments: Perform accurate calculations and adjustments for National Insurance contributions and pension deductions, including reconciliation checks.
- Query Resolution & Customer Care: Act as an approachable and knowledgeable point of contact for pension-related queries from departing staff, active members, scheme administrators, and line managers.
- Official Communications: Generate and issue accurate, compliant pension leaver notifications and formal correspondence.
Essential Criteria (Must-Have)
- Recent LGPS Administration Experience: Strong, current working knowledge of the Local Government Pension Scheme regulations, rules, and contribution structures.
- Proficiency in iTrent: Proven hands-on experience managing, entering, and extracting payroll and pension data within the MHR iTrent environment.
- End-to-End Leaver Processing: Thorough understanding and solid track record of processing pension leaver documentation, leaver calculations, and member record updates accurately and efficiently.
- Immediate Operational Capability: The ability to work autonomously, prioritise tasks under pressure, and quickly assimilate into the service without extensive supervision.
- Clear Communication & Professionalism: High standards of confidentiality, customer care, and attention to detail when resolving sensitive pay and pension queries.
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Pensions Officer in City of London employer: Connect2Hackney
Hackney Education is an exceptional employer that prioritises the professional development of its staff while fostering a collaborative and innovative work culture. As an Early Years/Child Care Trainer, you will have the opportunity to make a meaningful impact on children's education in Hackney, supported by a dedicated team and access to continuous training and resources. Join us to be part of a community that values diversity, inclusion, and the growth of every individual.
